A camper van holiday is the best way to experience New Zealand – and the cheapest. Hire a camper van or motorhome with Lucky Rentals and have a New Zealand adventure that you will remember for a lifetime.
Our experienced team will make sure you get the best value camper for your time in New Zealand. You can just sit back and get ready to enjoy New Zealand.
We believe that lucky Rentals offers the best value value 3 berth camper van in New Zealand. How come? We just can. We specialise in Diesel and Automatic 3 berth camper vans which mean you can have a cheap and budget holiday with Lucky Rentals!
Why Should You Choose Lucky Rentals? (if you needed more reasons!!)
1. We hire to anyone with a drivers license(age is no issue)!
2. Our campers are automatic making them easy to drive!
3. Late Model (1999 – 2002) quality campervans!
4. 24-hour emergency breakdown service!
5. Transfers to your Hotel / Motel or the airport!
6. Unlimited kilometres and no extra driver fees!
7. No one way fees between our two depots!
8. We offer local knowledge and experience!
9. New Zealand owned and operated!
10. Personal touch with customer service!
11. Route planners, camping park directories and other tourist info on pick-up!
12. NO HIDDEN COSTS!
Lucky Rentals Rental Terms
Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Lucky Rentals. Here is a summary of their terms and conditions.
Definitions
The following definitions apply for the Terms and Conditions of Lucky Rentals:
* The Supplier means the operator of Lucky Rentals.
* The Client is also referred to as the hirer (s) or renter (s).
Deposit and payments
* A deposit will be collected at the time of confirmation, from your nominated credit card. This deposit is non-refundable, in all circumstances.
* The remaining balance is due when you pick up the vehicle.
PLEASE NOTE: Cancellations after confirmation are subject to Cancellation Rules. Please read your Terms and Conditions for full details.
SPECIAL PAYMENT TERMS
* Full payment (deposits and balance) will be collected upon confirmation, if you have elected to process your booking in a currency other than NZD.
Cancellations
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
Cancelled 4 – 13 days prior to pick up
50% of the rental (including accessories and insurance) is payable to Lucky Rentals and/or the booking agent.
Cancelled 3 days prior to pick up or on the day or no show
100% of the rental (including accessories and insurance) is payable to Lucky Rentals and/or the booking agent.
Amendments
If an amendment is made to the hire dates within 13 days prior to collection or during the hire, no refund will be made if the length of the hire is decreased (that is, the rental will be charged at the number of days originally booked).
If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from Lucky Rentals. Any extension is subject to fleet availability and Lucky Rentals will advise of the additional cost. Failure to obtain authorisation (i.e. a late return) will result in the hirer being charged their daily rate plus an additional NZ$200 for each day.
If the hirer wishes to change the pick up or drop off location after confirmation of the booking, or during the hire period, authorisation from Lucky Rentals must be obtained. Subject to the change being approved, an additional charge of NZ$750 may apply.
If the vehicle is returned early for any reason there is no refund available for the unused portion of the hire.
Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Standard rates are/ include:
- New Zealand Dollars (NZ$)
- Inclusive of New Zealand Goods and Services Tax (GST)
- Standard vehicle insurance (see below)
- AA 24-hour roadside assistance
- Complimentary transfers (see below)
- Basic cooking and living equipment
- Route planners, camping park directories and other tourist information
Hours of operation
Hours of operation are 8:30am to 5:00pm, 7 days a week. Lucky Rentals is closed on the 25th of December (Christmas Day) and the 1st of January (New Years Day).
Drivers requirements and licence
No special licence is required to drive a camper van or motorhome in New Zealand. All drivers must hold a current valid driver’s licence at the commencement of the hire and the license must not expire during the hire period.
An international or country of origin licence is acceptable however if the licence is not in English format, then an international drivers licence or certified translation is also required.
No minimum or maximum age restriction applies.
Minimum hire periods and one-way hires
For a hire commencing and returning to the same location there is a minimum hire period of five (5) days.
For a hire commencing and returning to a different location there is a minimum hire period of ten (10) days .
Daily hire charges
The daily hire charges are calculated on a per calendar day basis, not a twenty-four hour day basis.
Transfers
A complimentary transfer is available to or from your accommodation surrounding the airport or the airport on the day of pick up and drop off of the vehicle in Auckland and Christchurch. The hirer must advise Lucky Rentals of pick up and drop off times one week prior to them occurring to be guaranteed the transfer at a certain time. Please note that complimentary transfers are only available between the hours of 10:00am and 3:00pm however call us if you need something outside these hours and we can usually do it!
Credit Cards
Our preferred payment methods are by credit card or cash (in NZ$). Lucky Rentals accepts Visa, MasterCard, and American Express. A surcharge fee of 2.0% on all Visa and Mastercard transactions and 5% on any American Express transactions applies.
Lucky Rentals requires a credit card to be used as a bond on all rentals agreements and this must be the credit card of the main hirer unless prior arrangements have been made.
A cash bond can be used however this will be the insurance excess or a minimum of a NZ$250.
Your credit card details or cash bond will be retained by Lucky Rentals to be used as a bond for up to 28 days following the conclusion of the hire. Your credit card may be charged in accordance to these terms and conditions for any accidents/damage to the vehicle, and any extra costs relating to refilling fuel, excess cleaning, emptying of the toilet and wastes tanks, traffic infringements and fines, smoking, loss or breakage and any related surcharges.
Road User Charges
Road User Charges apply to all diesel vehicles and are payable by the hirer to Lucky Rentals. Road User Charges will be calculated and collected at the end of the hire and are based on the kilometres travelled during the hire.
The hirer is liable for NZ$5.70 per 100km traveled.
The hirer is not responsible for the Road User Charges if Sure Thing insurance is selected.
Fuel
All vehicles are supplied with a full tank of fuel and accordingly, all vehicles must be returned with a full tank of fuel.
If the vehicle is returned without a full tank of fuel, the hirer is liable for the cost of the fuel, plus a fee of NZ$25.
Extra fees
If the vehicle is not returned in a tidy condition, a fee of NZ$50 will apply
If the toilet (where applicable) is not returned empty, a fee of NZ$100 will apply
All vehicles are designated smoke free. If smoking is undertaken inside the vehicle, a fee of NZ$100 will apply.
Traffic infringements and fines
All traffic infringements and fines (including freedom camping infringement fines) are the responsibility of the hirer.
Lucky Rentals will charge the hirer’s credit card the cost of the fine, plus a processing fee of NZ$50 in the event notification of an infringement or fine is received from a relevant authority.
In the circumstances of credit card failure, or no credit card is supplied, Lucky Rentals reserves the right to pass on the hirer's details to the relevant authority.
Insurance
Lucky Rentals does not deduct the insurance excess (bond) from your credit card, but merely hold the authority to deduct it as per these terms and conditions.
The liability for accidents / damage is applicable to the hirer regardless of who is at fault. If the hirer is not at fault, and the third party admits liability, then a refund will be processed upon receipt of payment from the third party.
Insurance does not cover the hirer’s personal belongings.
The hirer is fully liable for any damage to the hired vehicle or third party property if:
- Damage is caused when these terms and conditions are breached
- Damage is caused due to negligence or willful conduct
- Damage is caused due to the incorrect use of snow chains
- Damage is caused due to the use of incorrect or contaminated fuel
- Damage is caused due to using the vehicle in contravention of any legislation or regulation
- The hirer takes the vehicle onto a beach
Insurance options
There are three levels of insurance excess options available to the hirer.
Please be aware that once an excess reduction option is selected and confirmed with Lucky Rentals, the cost of the excess reduction option is non-refundable.
“The Gambler”
Our rates include standard vehicle insurance with an excess of NZ$2000. There is no extra cost.
“On the Fence”
The hirer can choose to pay an additional NZ$10 per day (to a maximum of fifty (50) days) and reduce the insurance excess/bond to NZ$1000.
“Sure Thing”
The hirer can choose to pay an additional NZ$20 per day (to a maximum of fifty (50) days) and reduce the insurance excess/bond to NZ$0 ($nil).
Sure Thing Insurance includes the following:
- Free hire of a GPS navigation system, a picnic table, and chair for each passenger (these accessories must be pre-booked)
- One complete windscreen or multiple windscreen chips
- Multiple tyre replacement
- Road User Charges
Mechanical faults
The hirer shall take all reasonable care to ensure that the vehicle is properly maintained during the hire period. This shall include daily checks of the oil, water and batteries. The vehicle is covered by 24 hour Automobile Association (AA) road-side assistance.
If the vehicle has any mechanical failures these problems must be reported to the Lucky Rentals as soon as possible in order to give Lucky Rentals the opportunity to rectify the problems during the rental.
The hirer is not entitled to any refund unless Lucky Rentals has been advised of the problem, and has been given the opportunity to rectify the situation. Lucky Rentals does not accept any liability for any claims made at, or after, the point of drop off.
A refund can be requested from Lucky Rentals if the breakdown has directly caused a delay in travel in one location of 48 hours or more.
Lucky Rentals is not liable for any delay in repair caused by the breakdown occurring on a weekend or public holiday.
Equipment faults
The failure of accessories such as the microwave, fridge or heated towel rail do not constitute a breakdown. Due to the nature of such accessories, Lucky Rentals will endeavour to facilitate on-road repairs, however should the repair not be possible or fail the hirer is not entitled to a vehicle change or refund.
Refunds
Any potential refund for the breakdown of the vehicle or cancellation of hire is limited to the daily rental rate of the vehicle for each day. This limit is for all costs incurred by the hirer and for the avoidance of doubt includes substitute rental vehicle and accommodation costs.
Lucky Rentals does not accept any liability for currency exchange rate fluctuations.
Vehicle substitution and design
Should the vehicle booked be unavailable through unforeseen circumstances, Lucky Rentals reserves the right to substitute an alternative vehicle without prior notification and at no extra cost to the hirer or cancel the booking and refund the hirer all monies paid.
Important
Lucky Rentals reserves the right to amend these terms and conditions, vehicle specifications and tariffs at any time without prior notice.
Lucky Rentals reserves the right to refuse any rental at its own discretion.
FREQUENTLY ASKED QUESTIONS
What living and cooking equipment is included with the vehicles?
All campervans and sleepervans are fully equipped with duvet, sheets, pillows/cases, towels, cutlery, crockery, pots and pans, toaster, kettle, gas kettle and much more.
Can a child seat be fitted to the campervan?
The Lucky Cruiza and Lucky Charga can be fitted with child seats.
Are the campervans automatic or manual?
The Lucky Sleeper and Lucky Cruiza both have automatic transmissions making it easier to drive around New Zealand. The Lucky Charga comes in manual and automatic transmissions.
How long will my batteries last?
The Lucky Cruiza and Lucky Charga have separate house batteries, which are independent of the engine battery. This battery charges whilst driving or if plugged into mains power. Using the house battery will not run the engine battery flat. This house battery, depending on usage, can last up to 48 hours without driving or being plugged into mains power. It is recommended that you drive or plug the vehicle in for a charge once a day. Since the engine battery is separate, if you flatten the house battery, you will still be able to start the engine and drive. The Lucky Sleeper does not have a separate battery and therefore caution must be taken on usage when the vehicle is parked, or the vehicle may not engine start.
How much water do I have on board?
The Lucky Cruiza has 20 liters, Lucky Sleeper has 10 Liters and the Lucky Charga has 80 Liters in their water tanks. The fresh water tank can be refilled at holiday parks and often a service station when you refuel the vehicle.
Is there heating in the vehicle?
The Lucky Cruiza, Lucky Sleeper and Lucky Charga all have a 240 volt fan heater which will only work when plugged into camp site power.
How long does the LPG last?
If you are free camping you may use a gas bottle every 10 days with average use.
What do you mean by calendar days when we book?
All campervan operators in New Zealand charge by the day, not per 24 hour period. So regardless of the time of collection and return, you will be charged for the day you collect and the day you drop your vehicle off. This is somewhat like a hotel and a rental car company all in one as you can drive and sleep in your vehicle.
How can I amend or cancel my booking?
If you wish to amend or cancel your existing booking, please contact us s soon as possible. This is so we can make sure any extensions are available for you and to reduce the cost to you for cancellations.
Is there a refund if I shorten my hire while on holiday?
No, there is no refund if you return your campervan earlier than the reserved period. However your travel insurance may in some circumstances cover the unused portion.
Do I need snow chains in New Zealand?
This is dependent on where in the country you intend to travel and over which season. We do not recommend you drive anywhere that requires snow chains, but we do rent them for a small fee for your peace of mind.
What is the safe travel speed for driving the campervans?
The open road speed limit is 100km/hour but we suggest a comfortable speed for driving your campervan is 90km/hour, especially if you have never driven one before. Should you choose to travel below the speed limit, please show courtesy to other road users by allowing them to pass.
How much fuel am I likely to use on my holiday?
This all depends on how far you travel! Most our camper vans have an average fuel consumption of 10-14 ltrs per 100kms.
Do I have to pay for road tax?
Road User Charges (diesel tax) on our diesel vehicles does apply. You will be charged at NZ$5.70 per 100kms when you hire a diesel campervan, such as the Lucky Cruiza and Lucky Charga. The Lucky Sleeper is petrol so does not incur road user charges. If you get our Sure Thing insurance at $20 per day with a zero excess this includes your Road User Charges (in other words you don’t pay diesel tax!).
Can I park and sleep in the campervan wherever I want, or do I have to stay in a campground?
It is not always necessary to go to a camp ground. It is acceptable to stop on the side of the road or in a bush reserve as long as there are no signs saying “No Parking/Overnight Camping”. Use common sense and courtesy. Please remember to take any rubbish for proper disposal later. Camp grounds usually charge around NZ$10 – $25 per night per person.
Do you supply a list of campgrounds around New Zealand?
Yes, we supply camp ground & regional guides as well as comprehensive New Zealand road maps.
Do I have to pre-book camping parks?
It is rare for powered sites to be full at camping parks. The only time it may be a problem is over the Christmas/New Year period continuing to the end of the second week of January and also the first two weeks of February. Bookings may be wise in some of the key tourist centres also.
Where are your offices located?
We have 2 offices in New Zealand located in Auckland and Christchurch. We do offer collection of your campervan anywhere in the New Zealand (outside these two centers) however this incurs an extra fee of $300 or $400 depending on where.
Can you deliver a vehicle to our hotel/motel?
You need to come to our office to collect your vehicle so we can complete the necessary documentation and show you how to use your campervan. The whole process takes about 45 minutes. We offer complimentary transfers to collect you from the airport or your hotel/motel within the airport area.
Can I pick up after hours?
We offer 24 hours, 365 days a year pick up. We have a great after hours service so if you need a campervan outside of 8am to 5pm or on a public holiday drop us a line. We are here to help guys!
Do you charge fees for one-way hires?
No, of course we do not charge for this. You shouldn’t rent from a company that would…
What happens if I break down or need assistance during my holiday?
Our camper vans are supported by Automobile Association (AA) 24-hour emergency breakdown service who are a nationwide network of reputable service agents who will deal with any problems that may arise. We can also authorize you to spend up to $100.00 in emergency repairs so that you can deal with minor matters speedily or when convenient to you, but please produce the receipt when you return from your hire for a refund.
Am I insured for windscreens and tyres?
Only if you opt for the Sure Thing insurance cover at an extra $20 per day. It is worth it!
What does the rental insurance cover?
The rental insurance cover restricts the maximum you are liable for in the event of an accident as long as you do not break the rental agreement terms and conditions. It does not cover you for any personal loss or injury. We suggest taking your own personal travel insurance.
If I have an accident and I am at fault, will I lose my entire Excess?
You will be liable for up to the amount of your excess towards the repair cost. If the damage is minor, you will only be charged the repair costs and not the entire excess.
Do I have to pay the bond?
Unlike other companies, we do not deduct this before your motorhome hire starts.We simply require a credit card imprint with the Rental Agreement. If you don’t have a credit card, we require either cash or signed Travelers Cheques in NZ$ as a bond. If there is no loss/damage or any reported incidents, speeding fines or parking tickets, we will send the cash or Travelers Cheques back to you 3 weeks after your hire ends.
I have Travel Insurance, which covers damage to the vehicle. Do I need to pay the vehicle insurance as well?
The Gambler insurance is included in our rates and this is compulsory. If you are covered by travel insurance you will not need to pay for any additional insurance excess reduction, however you will be liable to pay the excess of NZ$2000 at the time of the incident and then you would need to reclaim this excess from your travel insurer.
What happens if I have an accident and it’s not my fault?
In the event that something happens to the campervan and you are not at fault, (either a vehicle accident where someone strikes the vehicle or damage occurs while the vehicle is parked) you are liable for the damage caused to the vehicle until we are able to receive payment for those damages from the third party. Please note that third party insurance is not compulsory in New Zealand!
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Lucky Rentals Rental Terms for travel between 15-Jan-2012 and 31-Mar-2013
Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Lucky Rentals. Here is a summary of their terms and conditions.
Definitions
The following definitions apply for the Terms and Conditions of Lucky Rentals:
* The Supplier means the operator of Lucky Rentals.
* The Client is also referred to as the hirer (s) or renter (s).
Deposit and payments
* A deposit will be collected at the time of confirmation, from your nominated credit card. This deposit is non-refundable, in all circumstances.
* The remaining balance is due when you pick up the vehicle.
PLEASE NOTE: Cancellations after confirmation are subject to Cancellation Rules. Please read your Terms and Conditions for full details.
SPECIAL PAYMENT TERMS
* Full payment (deposits and balance) will be collected upon confirmation, if you have elected to process your booking in a currency other than NZD.
Cancellations
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
Cancelled 4 – 13 days prior to pick up
50% of the rental (including accessories and insurance) is payable to Lucky Rentals and/or the booking agent.
Cancelled 3 days prior to pick up or on the day or no show
100% of the rental (including accessories and insurance) is payable to Lucky Rentals and/or the booking agent.
Amendments
If an amendment is made to the hire dates within 13 days prior to collection or during the hire, no refund will be made if the length of the hire is decreased (that is, the rental will be charged at the number of days originally booked).
If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from Lucky Rentals. Any extension is subject to fleet availability and Lucky Rentals will advise of the additional cost. Failure to obtain authorisation (i.e. a late return) will result in the hirer being charged their daily rate plus an additional NZ$200 for each day.
If the hirer wishes to change the pick up or drop off location after confirmation of the booking, or during the hire period, authorisation from Lucky Rentals must be obtained. Subject to the change being approved, an additional charge of NZ$750 may apply.
If the vehicle is returned early for any reason there is no refund available for the unused portion of the hire.
Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Standard rates are/ include:
- New Zealand Dollars (NZ$)
- Inclusive of New Zealand Goods and Services Tax (GST)
- Standard vehicle insurance (see below)
- AA 24-hour roadside assistance
- Complimentary transfers (see below)
- Basic cooking and living equipment
- Route planners, camping park directories and other tourist information
Hours of operation
Hours of operation are 8:30am to 5:00pm, 7 days a week. Lucky Rentals is closed on the 25th of December (Christmas Day) and the 1st of January (New Years Day).
Drivers requirements and licence
No special licence is required to drive a camper van or motorhome in New Zealand. All drivers must hold a current valid driver’s licence at the commencement of the hire and the license must not expire during the hire period.
An international or country of origin licence is acceptable however if the licence is not in English format, then an international drivers licence or certified translation is also required.
No minimum or maximum age restriction applies.
Minimum hire periods and one-way hires
For a hire commencing and returning to the same location there is a minimum hire period of five (5) days.
For a hire commencing and returning to a different location there is a minimum hire period of ten (10) days .
Daily hire charges
The daily hire charges are calculated on a per calendar day basis, not a twenty-four hour day basis.
Transfers
A complimentary transfer is available to or from your accommodation surrounding the airport or the airport on the day of pick up and drop off of the vehicle in Auckland and Christchurch. The hirer must advise Lucky Rentals of pick up and drop off times one week prior to them occurring to be guaranteed the transfer at a certain time. Please note that complimentary transfers are only available between the hours of 10:00am and 3:00pm however call us if you need something outside these hours and we can usually do it!
Credit Cards
Our preferred payment methods are by credit card or cash (in NZ$). Lucky Rentals accepts Visa, MasterCard, and American Express. A surcharge fee of 2.0% on all Visa and Mastercard transactions and 5% on any American Express transactions applies.
Lucky Rentals requires a credit card to be used as a bond on all rentals agreements and this must be the credit card of the main hirer unless prior arrangements have been made.
A cash bond can be used however this will be the insurance excess or a minimum of a NZ$250.
Your credit card details or cash bond will be retained by Lucky Rentals to be used as a bond for up to 28 days following the conclusion of the hire. Your credit card may be charged in accordance to these terms and conditions for any accidents/damage to the vehicle, and any extra costs relating to refilling fuel, excess cleaning, emptying of the toilet and wastes tanks, traffic infringements and fines, smoking, loss or breakage and any related surcharges.
Road User Charges
Road User Charges apply to all diesel vehicles and are payable by the hirer to Lucky Rentals. Road User Charges will be calculated and collected at the end of the hire and are based on the kilometres travelled during the hire.
The hirer is liable for NZ$5.70 per 100km traveled.
The hirer is not responsible for the Road User Charges if Sure Thing insurance is selected.
Fuel
All vehicles are supplied with a full tank of fuel and accordingly, all vehicles must be returned with a full tank of fuel.
If the vehicle is returned without a full tank of fuel, the hirer is liable for the cost of the fuel, plus a fee of NZ$25.
Extra fees
If the vehicle is not returned in a tidy condition, a fee of NZ$50 will apply
If the toilet (where applicable) is not returned empty, a fee of NZ$100 will apply
All vehicles are designated smoke free. If smoking is undertaken inside the vehicle, a fee of NZ$100 will apply.
Traffic infringements and fines
All traffic infringements and fines (including freedom camping infringement fines) are the responsibility of the hirer.
Lucky Rentals will charge the hirer’s credit card the cost of the fine, plus a processing fee of NZ$50 in the event notification of an infringement or fine is received from a relevant authority.
In the circumstances of credit card failure, or no credit card is supplied, Lucky Rentals reserves the right to pass on the hirer's details to the relevant authority.
Insurance
Lucky Rentals does not deduct the insurance excess (bond) from your credit card, but merely hold the authority to deduct it as per these terms and conditions.
The liability for accidents / damage is applicable to the hirer regardless of who is at fault. If the hirer is not at fault, and the third party admits liability, then a refund will be processed upon receipt of payment from the third party.
Insurance does not cover the hirer’s personal belongings.
The hirer is fully liable for any damage to the hired vehicle or third party property if:
- Damage is caused when these terms and conditions are breached
- Damage is caused due to negligence or willful conduct
- Damage is caused due to the incorrect use of snow chains
- Damage is caused due to the use of incorrect or contaminated fuel
- Damage is caused due to using the vehicle in contravention of any legislation or regulation
- The hirer takes the vehicle onto a beach
Insurance options
There are three levels of insurance excess options available to the hirer.
Please be aware that once an excess reduction option is selected and confirmed with Lucky Rentals, the cost of the excess reduction option is non-refundable.
“The Gambler”
Our rates include standard vehicle insurance with an excess of NZ$2000. There is no extra cost.
“On the Fence”
The hirer can choose to pay an additional NZ$10 per day (to a maximum of fifty (50) days) and reduce the insurance excess/bond to NZ$1000.
“Sure Thing”
The hirer can choose to pay an additional NZ$20 per day (to a maximum of fifty (50) days) and reduce the insurance excess/bond to NZ$0 ($nil).
Sure Thing Insurance includes the following:
- Free hire of a GPS navigation system, a picnic table, and chair for each passenger (these accessories must be pre-booked)
- One complete windscreen or multiple windscreen chips
- Multiple tyre replacement
- Road User Charges
Mechanical faults
The hirer shall take all reasonable care to ensure that the vehicle is properly maintained during the hire period. This shall include daily checks of the oil, water and batteries. The vehicle is covered by 24 hour Automobile Association (AA) road-side assistance.
If the vehicle has any mechanical failures these problems must be reported to the Lucky Rentals as soon as possible in order to give Lucky Rentals the opportunity to rectify the problems during the rental.
The hirer is not entitled to any refund unless Lucky Rentals has been advised of the problem, and has been given the opportunity to rectify the situation. Lucky Rentals does not accept any liability for any claims made at, or after, the point of drop off.
A refund can be requested from Lucky Rentals if the breakdown has directly caused a delay in travel in one location of 48 hours or more.
Lucky Rentals is not liable for any delay in repair caused by the breakdown occurring on a weekend or public holiday.
Equipment faults
The failure of accessories such as the microwave, fridge or heated towel rail do not constitute a breakdown. Due to the nature of such accessories, Lucky Rentals will endeavour to facilitate on-road repairs, however should the repair not be possible or fail the hirer is not entitled to a vehicle change or refund.
Refunds
Any potential refund for the breakdown of the vehicle or cancellation of hire is limited to the daily rental rate of the vehicle for each day. This limit is for all costs incurred by the hirer and for the avoidance of doubt includes substitute rental vehicle and accommodation costs.
Lucky Rentals does not accept any liability for currency exchange rate fluctuations.
Vehicle substitution and design
Should the vehicle booked be unavailable through unforeseen circumstances, Lucky Rentals reserves the right to substitute an alternative vehicle without prior notification and at no extra cost to the hirer or cancel the booking and refund the hirer all monies paid.
Important
Lucky Rentals reserves the right to amend these terms and conditions, vehicle specifications and tariffs at any time without prior notice.
Lucky Rentals reserves the right to refuse any rental at its own discretion.
FREQUENTLY ASKED QUESTIONS
What living and cooking equipment is included with the vehicles?
All campervans and sleepervans are fully equipped with duvet, sheets, pillows/cases, towels, cutlery, crockery, pots and pans, toaster, kettle, gas kettle and much more.
Can a child seat be fitted to the campervan?
The Lucky Cruiza and Lucky Charga can be fitted with child seats.
Are the campervans automatic or manual?
The Lucky Sleeper and Lucky Cruiza both have automatic transmissions making it easier to drive around New Zealand. The Lucky Charga comes in manual and automatic transmissions.
How long will my batteries last?
The Lucky Cruiza and Lucky Charga have separate house batteries, which are independent of the engine battery. This battery charges whilst driving or if plugged into mains power. Using the house battery will not run the engine battery flat. This house battery, depending on usage, can last up to 48 hours without driving or being plugged into mains power. It is recommended that you drive or plug the vehicle in for a charge once a day. Since the engine battery is separate, if you flatten the house battery, you will still be able to start the engine and drive. The Lucky Sleeper does not have a separate battery and therefore caution must be taken on usage when the vehicle is parked, or the vehicle may not engine start.
How much water do I have on board?
The Lucky Cruiza has 20 liters, Lucky Sleeper has 10 Liters and the Lucky Charga has 80 Liters in their water tanks. The fresh water tank can be refilled at holiday parks and often a service station when you refuel the vehicle.
Is there heating in the vehicle?
The Lucky Cruiza, Lucky Sleeper and Lucky Charga all have a 240 volt fan heater which will only work when plugged into camp site power.
How long does the LPG last?
If you are free camping you may use a gas bottle every 10 days with average use.
What do you mean by calendar days when we book?
All campervan operators in New Zealand charge by the day, not per 24 hour period. So regardless of the time of collection and return, you will be charged for the day you collect and the day you drop your vehicle off. This is somewhat like a hotel and a rental car company all in one as you can drive and sleep in your vehicle.
How can I amend or cancel my booking?
If you wish to amend or cancel your existing booking, please contact us s soon as possible. This is so we can make sure any extensions are available for you and to reduce the cost to you for cancellations.
Is there a refund if I shorten my hire while on holiday?
No, there is no refund if you return your campervan earlier than the reserved period. However your travel insurance may in some circumstances cover the unused portion.
Do I need snow chains in New Zealand?
This is dependent on where in the country you intend to travel and over which season. We do not recommend you drive anywhere that requires snow chains, but we do rent them for a small fee for your peace of mind.
What is the safe travel speed for driving the campervans?
The open road speed limit is 100km/hour but we suggest a comfortable speed for driving your campervan is 90km/hour, especially if you have never driven one before. Should you choose to travel below the speed limit, please show courtesy to other road users by allowing them to pass.
How much fuel am I likely to use on my holiday?
This all depends on how far you travel! Most our camper vans have an average fuel consumption of 10-14 ltrs per 100kms.
Do I have to pay for road tax?
Road User Charges (diesel tax) on our diesel vehicles does apply. You will be charged at NZ$5.70 per 100kms when you hire a diesel campervan, such as the Lucky Cruiza and Lucky Charga. The Lucky Sleeper is petrol so does not incur road user charges. If you get our Sure Thing insurance at $20 per day with a zero excess this includes your Road User Charges (in other words you don’t pay diesel tax!).
Can I park and sleep in the campervan wherever I want, or do I have to stay in a campground?
It is not always necessary to go to a camp ground. It is acceptable to stop on the side of the road or in a bush reserve as long as there are no signs saying “No Parking/Overnight Camping”. Use common sense and courtesy. Please remember to take any rubbish for proper disposal later. Camp grounds usually charge around NZ$10 – $25 per night per person.
Do you supply a list of campgrounds around New Zealand?
Yes, we supply camp ground & regional guides as well as comprehensive New Zealand road maps.
Do I have to pre-book camping parks?
It is rare for powered sites to be full at camping parks. The only time it may be a problem is over the Christmas/New Year period continuing to the end of the second week of January and also the first two weeks of February. Bookings may be wise in some of the key tourist centres also.
Where are your offices located?
We have 2 offices in New Zealand located in Auckland and Christchurch. We do offer collection of your campervan anywhere in the New Zealand (outside these two centers) however this incurs an extra fee of $300 or $400 depending on where.
Can you deliver a vehicle to our hotel/motel?
You need to come to our office to collect your vehicle so we can complete the necessary documentation and show you how to use your campervan. The whole process takes about 45 minutes. We offer complimentary transfers to collect you from the airport or your hotel/motel within the airport area.
Can I pick up after hours?
We offer 24 hours, 365 days a year pick up. We have a great after hours service so if you need a campervan outside of 8am to 5pm or on a public holiday drop us a line. We are here to help guys!
Do you charge fees for one-way hires?
No, of course we do not charge for this. You shouldn’t rent from a company that would…
What happens if I break down or need assistance during my holiday?
Our camper vans are supported by Automobile Association (AA) 24-hour emergency breakdown service who are a nationwide network of reputable service agents who will deal with any problems that may arise. We can also authorize you to spend up to $100.00 in emergency repairs so that you can deal with minor matters speedily or when convenient to you, but please produce the receipt when you return from your hire for a refund.
Am I insured for windscreens and tyres?
Only if you opt for the Sure Thing insurance cover at an extra $20 per day. It is worth it!
What does the rental insurance cover?
The rental insurance cover restricts the maximum you are liable for in the event of an accident as long as you do not break the rental agreement terms and conditions. It does not cover you for any personal loss or injury. We suggest taking your own personal travel insurance.
If I have an accident and I am at fault, will I lose my entire Excess?
You will be liable for up to the amount of your excess towards the repair cost. If the damage is minor, you will only be charged the repair costs and not the entire excess.
Do I have to pay the bond?
Unlike other companies, we do not deduct this before your motorhome hire starts.We simply require a credit card imprint with the Rental Agreement. If you don’t have a credit card, we require either cash or signed Travelers Cheques in NZ$ as a bond. If there is no loss/damage or any reported incidents, speeding fines or parking tickets, we will send the cash or Travelers Cheques back to you 3 weeks after your hire ends.
I have Travel Insurance, which covers damage to the vehicle. Do I need to pay the vehicle insurance as well?
The Gambler insurance is included in our rates and this is compulsory. If you are covered by travel insurance you will not need to pay for any additional insurance excess reduction, however you will be liable to pay the excess of NZ$2000 at the time of the incident and then you would need to reclaim this excess from your travel insurer.
What happens if I have an accident and it’s not my fault?
In the event that something happens to the campervan and you are not at fault, (either a vehicle accident where someone strikes the vehicle or damage occurs while the vehicle is parked) you are liable for the damage caused to the vehicle until we are able to receive payment for those damages from the third party. Please note that third party insurance is not compulsory in New Zealand!
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Lucky Rentals Insurance Insurance
Lucky Rentals does not deduct the insurance excess (bond) from your credit card, but merely hold the authority to deduct it as per these terms and conditions.
The liability for accidents / damage is applicable to the hirer regardless of who is at fault. If the hirer is not at fault, and the third party admits liability, then a refund will be processed upon receipt of payment from the third party.
Insurance does not cover the hirer’s personal belongings.
The hirer is fully liable for any damage to the hired vehicle or third party property if:
- Damage is caused when these terms and conditions are breached
- Damage is caused due to negligence or willful conduct
- Damage is caused due to the incorrect use of snow chains
- Damage is caused due to the use of incorrect or contaminated fuel
- Damage is caused due to using the vehicle in contravention of any legislation or regulation
- The hirer takes the vehicle onto a beach
Insurance options
There are three levels of insurance excess options available to the hirer.
Please be aware that once an excess reduction option is selected and confirmed with Lucky Rentals, the cost of the excess reduction option is non-refundable.
“The Gambler”
Our rates include standard vehicle insurance with an excess of NZ$2000. There is no extra cost.
“On the Fence”
The hirer can choose to pay an additional NZ$10 per day (to a maximum of fifty (50) days) and reduce the insurance excess/bond to NZ$1000.
“Sure Thing”
The hirer can choose to pay an additional NZ$20 per day (to a maximum of fifty (50) days) and reduce the insurance excess/bond to NZ$0 ($nil).
Sure Thing Insurance includes the following:
- Free hire of a GPS navigation system, a picnic table, and chair for each passenger (these accessories must be pre-booked)
- One complete windscreen or multiple windscreen chips
- Multiple tyre replacement
- Road User Charges |
