Enviro Green Initiatives (New Zealand)
The operator of Enviro Campers believes in being a sustainable and environmentally-responsible company. Our strategy is to be leading the industry in this area:
• To run the most environmentally-friendly motor homes, campervans, and operations in the market
• To encourage customers to behave in a way that leaves the environment cleaner than when they arrived – and facilitate this behaviour
• To empower staff to embrace environmentally friendly practises in both their personal and working lives
• To influence business partners to adopt environmentally-friendly practises.
Since our inception 15 years ago, the operator of Enviro has always been at the forefront of good environmental practice with self-containment initiatives in the fleet and the early use of solar panels. In 2006 they identified the importance of this issue and have worked hard to measure and improve operations from an environmental point of view. Their position of “best in category” has also been a driving force to be a leader for sustainable environmental practises.
The operator's achievements to date include:
1. Qualmark Enviro Gold rating – First and only campervan and motorhome company in New Zealand to have this certification
2. Fully self-contained campervans and motorhomes – in accordance with the New Zealand Motorhome and Caravan Association (NZMCA) for our shower and toilet models
3. Dump Station sponsorship – sponsorship of the NZMCA dump station programme since 2002 to encourage responsible camping and help protect the environment
4. Euro 4 turbo-diesel vehicles – their entire fleet is manufactured with these diesel vehicles which are considerably more efficient than petrol, with a maximum age of 30 months
5. Solar panels – in all motorhomes and campervans to reduce electricity used by panels charging the batteries
6. Water filters – featured in all motorhomes and campervans to reduce the need for purchasing bottled water (estimated to save at least 150,000 plastic drink bottles per year)
7. Sustainably sourced plywood with alkorcell coating – all vehicles manufactured using environmentally-friendly alkorcell-coated and sustainably sourced plywood to reduce the weight of campers and fuel use, deforestation, and use of harmful toxins
8. Enviro enclosure sponsorship – at Rainbow Springs in Rotorua to help provide awareness of native endangered alpine parrot
9. Biodiesel – the main Auckland transfer coach has used 100% biodiesel since October 2009, as a part of a project to introduce biodiesel into the rental fleet
10. Fibreglass recycling plant – a partner in New Zealand’s first and only recycling plant of this kind
11. Measuring their carbon footprint – to understand overall emissions and allow them to monitor and implement positive changes (CEMARSTM certified and audited)
12. Offsetting corporate emissions – by purchasing carbon credits earned by a NZ wind farm since July 2008 (carboNZeroTM certified and audited)
13. Wind tunnel testing – on vehicle designs to reduce aerodynamic drag
14. Enviro reusable shopping bag – provided at pick up to reduce use of plastic shopping bags
15. Water recycling system – in the Auckland vehicle wash-bay
16. Recycling – bins provided for customers at depots. Paper, brochures, glass, batteries, plastic and oil are all recycled. Recycling and re-use of returned brochures.
17. Eco label and long lasting quality products – used to stock vehicles to introduce our clients to eco products and reduce waste
18. Responsible disposal – of tyres, oil filters and office computers
19. Providing jobs locally – by producing motor homes and campervans in Auckland.
Enviro Campers New Zealand Rental Terms Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Enviro Campers New Zealand. Here is a summary of their terms and conditions.
Definitions
The following definitions apply for the Terms and Conditions of the supplier:
* The Supplier/operator means the operator of Enviro Campers New Zealand.
* The Client is also referred to as the hirer (s) or renter (s).
Standard Terms and Conditions
Booking Payment Terms
* A non refundable booking confirmation deposit is collected upon confirmation of your booking from your nominated Visa or Mastercard.
* Your balance of payment is due upon collection of your vehicle.
SPECIAL PAYMENT TERMS
* The non refundable deposit and balance will be collected upon confirmation if you elect to process your booking in a currency different to NZD.
Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 31 to 10 days prior to pick up = 25% of total rental (min NZD 500)
If cancelled 9 to 4 days to pick up = 50% of total rental (min NZD 500)
If cancelled 3 days prior to pick up or on the day of pick up or no show = 100% of the total rental
Note: If vehicle is picked up late or returned early no refund is available for the unused portion of the rental.
Standard Rates include:
- 15% GST (Goods & Service Tax)
- Standard liability up to NZD 5,000 (NZD 5,000 security deposit required or see liability reduction)
- Road user charge recovery fee (often referred to as diesel tax)
- Unlimited kilometres
- Extra driver fee
- 2.5% credit card fee, 3% administration fee
- Transfer on the day of pick up and drop off, from airport or city location
- Vehicle cleaning & grooming fee, free toilet chemicals
- Valet service at the supplier's depots, minimum length of rental 14 days – call depot 24hrs prior to arrival
- Full gas bottle(s), can be returned empty
- All living equipment and bedding including extra linen on request
- Bedding exchange available at the depots regardless of the length of rental
- Personalised vehicle introduction and comprehensive manuals
- Extensive travel information pack & road atlas
- 24/7 roadside assistance for mechanical problems
- Free phone helpline and customer service assistance from 07:00 to 22:00hrs
- Express return (simply drop off keys at the return desk at the depot during opening hours – not applicable when vehicle is damaged)
- Mobile phone SIM card
- Tourism radio
Included in each motorhome
Kitchen & Living Equipment: Cooking utensils, pots, pans, frypan, plates, bowls, cups, glasses, wine glasses, gas kettle, electric kettle, dish cloth, brush, tea towels, dish washing liquid, dish brush, bucket, dustpan, brush, electric toaster, cutlery, scissors, tin opener, corkscrew, gas lighter, coffee plunger, microwave cookware, food containers, chopping board, clothes pegs, free extinguisher, clothes hangers, toilet chemicals and toilet roll.
Bedding: Pillows, duvets, travel rugs, sheets and towels.
Rental Duration
Minimum rental period is 5 days. The minimum rental is extended to 14 days for vehicle pick up between 20 Dec 2012 and 10 Jan 2013. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick up or drop off is always counted as a full day irrespective of what time the vehicle is collected or dropped off.
Pick Up and Drop Off Locations
The supplier’s depots are located in Auckland and Christchurch. Vehicles must be picked up and dropped off at the supplier’s depot.
Office Hours
Monday to Friday/Public Holidays: 08:00 - 17:00
Saturday/Sunday: 08:00 - 13:00 late pick up or drop off on request* (charge may apply)
* weekend late pick up/drop of by arrangement
All branches are closed on Christmas Day (25 December)
One Way Rental Fee
One-way rentals are available between depot locations. A one-way rental fee of NZ$ 350 will apply to rentals between 01 November 2012 and 31 Mar 2013. The fee is waived when the all Inclusive Package (Platinum Cover) is taken.
Multiple Rentals
Multiple rentals can be combined to qualify for a longer term rental rate. Australia and New Zealand rentals, as well as multiple rentals within one country, can be combined to qualify if travel is within a 12 month period. If the drop off and pick up of a vehicle occurs on the same day then each day will be charged per respective vehicle
Standard Liability
All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZD 5,000 of the cost of damage to the rented vehicle including windscreen, tyre damage, overhead, under-body, towing and recovery costs. A security deposit of NZD 5,000 is taken on pick up to cover the liability in the event of any damage to the vehicle. The security deposit can be paid by cash, traveller's cheques or credit card (see section “Important: Security Deposit Payments by Credit Card”). The hirer will also be fully liable for demurrage i.e. the daily rental rate for the period the vehicle is off fleet for accident repairs - maximum 7 days. The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in a clean and tidy condition with no damage incurred to the vehicle, with a full tank of fuel, the toilet cassette clean and emptied and no equipment lost or damaged.
Important: Security Deposit Payments by Credit Card
If the hirer does not choose to purchase the Liability Reduction from the supplier, a security deposit of NZD 5,000 is taken. This security deposit is deducted from the customer’s credit card when they pick up the vehicle. When the vehicle is returned to the supplier undamaged, the security deposit is refunded. Like other currencies, the NZ Dollar does fluctuate, sometimes by up to 3 or 4 cents in a period of only 3-5 weeks. Fluctuating exchange rates, the difference between buy and sell rates charged by banks as well as bank fees, may result in the amount refunded being different. The supplier is not liable for currency variations or bank transaction fees which may be payable, depending on the credit card provider.
Liability Reduction to NZD 0 NIL (Gold Cover)
The liability can be waived for NZD 38 per day. The cost is limited to a maximum of 50 days or NZD 1,900.
A NZD 0 (NIL) liability applies for any vehicle damage, demurrage, cost replacing or repairing windscreens, tyres, overhead and under-body as well as single accident damage. A security deposit of NZD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) at the time of vehicle pick up. The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in a clean and tidy condition, with a full tank of Diesel, the toilet cassette clean and emptied and no equipment lost or damaged.
All Inclusive Package (Platinum Cover)
The All Inclusive Package includes:
- Liability reduction to NZD 0 (Gold Cover)
- One way rental fee
- Deluxe Camping equipment – table, chairs and sun umbrella
- Multilingual GPS navigation system
- Toll road charges
- Child & booster seat(s) on request
- Snow chains on request
A security deposit of NZD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) at the time of vehicle pick up. The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in a clean and tidy condition, with a full tank of diesel, the toilet cassette clean and emptied and no equipment lost or damaged.
Additional Equipment for Hire
To be booked at time of reservation and payable at pick up:
- Deluxe camping table NZD 35 per rental
- Deluxe camping chair NZD 30 per rental
- Beach umbrella NZD 20 per rental
- Baby/child or booster seat NZD 50 per rental*
- Snow chains NZD 75 per rental
- GPS navigation system NZD 5 per day (max NZD 100)
*Note: Child or booster seat cannot be fitted in the 2ST
Booking Amendments
- If rental dates are amended within 17 days of vehicle pick up, no refund will be made if the rental is shortened.
- If the pick up or drop off rental location is amended within 17 days of vehicle pick up, a relocation fee of NZD 750 may apply.
- Changes to the drop off rental location after the rental has commenced must be approved by the supplier’s reservations. If approved a minimum charge of NZ$ 750 applies.
- Rental extension, whilst on hire, must be approved by the supplier’s reservations. The extra cost must be paid on confirmation of the rental extension.
Change of Vehicle
If, for reasons beyond the supplier's control, the reserved vehicle is not available, the supplier reserves the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
Vehicle Category Downgrade / Upgrade
Vehicles cannot be requested by model, mileage or age, only by vehicle category*. Should the hirer decide to take a lesser category vehicle than booked within 17 days of pick up or during the rental, no refund will be paid. In the case of an upgrade the rate difference is payable. (*Some features vary between models)
Licence and Minimum Age
A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years – no maximum age.
Additional drivers must meet all the supplier’s rental requirements and be at the depot at the time of vehicle pick up and sign the rental agreement.
Road Restrictions
Vehicles can only be driven on sealed/bitumen or well-maintained roads. No vehicle is to be driven on the following roads: Skippers Canyon Road, Ball Hutt Road, 90 Mile Beach and all unsealed ski access roads.
Smoking and Animal Restrictions
Smoking in the vehicles is strictly prohibited, and offenders will be charged a cleaning fee of NZD 500. Animals are also not permitted in any vehicle and the same fee will apply.
Limit of Liability
If, for reasons beyond the supplier's control, no vehicle is available to the hirer, the supplier’s liability is limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the hirer), the supplier’s liability will be limited to the hire charge for the remainder of the hire period.
Repairs
Repairs of up to NZ$ 100 may be affected without authorisation and will be reimbursed. Amounts above NZ$ 100 require approval from the supplier’s Customer Service.
Traffic Infringements
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of NZD 25 for each infringement or penalty notice that has been redirected by the supplier to the hirer.
Responsibilities of the Hirer
The hirer is fully liable for:
1. Damage to the vehicle or third party property if the terms of the rental agreement are breached
2. Damage caused by careless, wilful or reckless driving including speeding
3. Damage caused by driving under the influence of alcohol or drugs
4. Damage caused by driving on restricted roads
5. Damage to or loss of any personal belongings
6. Damage caused by part or total fresh or salt water submersion or driving on a beach
7. Damage caused by carrying more than maximum number of passengers as dictated by vehicle type
8. Damage caused by drivers not identified on the rental agreement and/or drivers whose licence has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence
9. Damage/cost caused by the use of incorrect fuel or water or contaminated fuel
10. Cost to retrieve or recover a vehicle that has become bogged submerged or abandoned, including any damage caused at the time of recovery
11. Cost to replace vehicle keys that have been lost or damaged or retrieval of keys that are locked in the vehicle.
12. Repairs made to the vehicle without the supplier’s permission.
In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles.
Vehicle Return
All vehicles must be returned to the agreed location, on the agreed date in a tidy and clean condition. The toilet cassette must be clean and emptied, and no equipment lost or damaged. A fee of NZD 250 will be charged if the toilet cassette is not emptied and clean or if the vehicle is not returned in a reasonable clean and tidy condition.
Vehicles must be returned with a full fuel tank. Refuelling at supplier's depot will be charged at NZD 3 per litre of fuel plus a handling fee of NZD 25.
First Aid Kit
A First Aid Kit is supplied in each vehicle. If the seal is broken or the kit is not returned, a fee of NZ$ 25 is charged at the time of vehicle drop off.
General
Rates, terms & conditions are subject to change without notice. Whilst including the same facilities, some vehicles may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice. Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of New Zealand. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Enviro Campers New Zealand Rental Terms for travel between 01-Apr-2012 and 31-Mar-2013 Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Enviro Campers New Zealand. Here is a summary of their terms and conditions.
Definitions
The following definitions apply for the Terms and Conditions of the supplier:
* The Supplier/operator means the operator of Enviro Campers New Zealand.
* The Client is also referred to as the hirer (s) or renter (s).
Standard Terms and Conditions
Booking Payment Terms
* A non refundable booking confirmation deposit is collected upon confirmation of your booking from your nominated Visa or Mastercard.
* Your balance of payment is due upon collection of your vehicle.
SPECIAL PAYMENT TERMS
* The non refundable deposit and balance will be collected upon confirmation if you elect to process your booking in a currency different to NZD.
Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 31 to 10 days prior to pick up = 25% of total rental (min NZD 500)
If cancelled 9 to 4 days to pick up = 50% of total rental (min NZD 500)
If cancelled 3 days prior to pick up or on the day of pick up or no show = 100% of the total rental
Note: If vehicle is picked up late or returned early no refund is available for the unused portion of the rental.
Standard Rates include:
- 15% GST (Goods & Service Tax)
- Standard liability up to NZD 5,000 (NZD 5,000 security deposit required or see liability reduction)
- Road user charge recovery fee (often referred to as diesel tax)
- Unlimited kilometres
- Extra driver fee
- 2.5% credit card fee, 3% administration fee
- Transfer on the day of pick up and drop off, from airport or city location
- Vehicle cleaning & grooming fee, free toilet chemicals
- Valet service at the supplier's depots, minimum length of rental 14 days – call depot 24hrs prior to arrival
- Full gas bottle(s), can be returned empty
- All living equipment and bedding including extra linen on request
- Bedding exchange available at the depots regardless of the length of rental
- Personalised vehicle introduction and comprehensive manuals
- Extensive travel information pack & road atlas
- 24/7 roadside assistance for mechanical problems
- Free phone helpline and customer service assistance from 07:00 to 22:00hrs
- Express return (simply drop off keys at the return desk at the depot during opening hours – not applicable when vehicle is damaged)
- Mobile phone SIM card
- Tourism radio
Included in each motorhome
Kitchen & Living Equipment: Cooking utensils, pots, pans, frypan, plates, bowls, cups, glasses, wine glasses, gas kettle, electric kettle, dish cloth, brush, tea towels, dish washing liquid, dish brush, bucket, dustpan, brush, electric toaster, cutlery, scissors, tin opener, corkscrew, gas lighter, coffee plunger, microwave cookware, food containers, chopping board, clothes pegs, free extinguisher, clothes hangers, toilet chemicals and toilet roll.
Bedding: Pillows, duvets, travel rugs, sheets and towels.
Rental Duration
Minimum rental period is 5 days. The minimum rental is extended to 14 days for vehicle pick up between 20 Dec 2012 and 10 Jan 2013. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick up or drop off is always counted as a full day irrespective of what time the vehicle is collected or dropped off.
Pick Up and Drop Off Locations
The supplier’s depots are located in Auckland and Christchurch. Vehicles must be picked up and dropped off at the supplier’s depot.
Office Hours
Monday to Friday/Public Holidays: 08:00 - 17:00
Saturday/Sunday: 08:00 - 13:00 late pick up or drop off on request* (charge may apply)
* weekend late pick up/drop of by arrangement
All branches are closed on Christmas Day (25 December)
One Way Rental Fee
One-way rentals are available between depot locations. A one-way rental fee of NZ$ 350 will apply to rentals between 01 November 2012 and 31 Mar 2013. The fee is waived when the all Inclusive Package (Platinum Cover) is taken.
Multiple Rentals
Multiple rentals can be combined to qualify for a longer term rental rate. Australia and New Zealand rentals, as well as multiple rentals within one country, can be combined to qualify if travel is within a 12 month period. If the drop off and pick up of a vehicle occurs on the same day then each day will be charged per respective vehicle
Standard Liability
All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZD 5,000 of the cost of damage to the rented vehicle including windscreen, tyre damage, overhead, under-body, towing and recovery costs. A security deposit of NZD 5,000 is taken on pick up to cover the liability in the event of any damage to the vehicle. The security deposit can be paid by cash, traveller's cheques or credit card (see section “Important: Security Deposit Payments by Credit Card”). The hirer will also be fully liable for demurrage i.e. the daily rental rate for the period the vehicle is off fleet for accident repairs - maximum 7 days. The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in a clean and tidy condition with no damage incurred to the vehicle, with a full tank of fuel, the toilet cassette clean and emptied and no equipment lost or damaged.
Important: Security Deposit Payments by Credit Card
If the hirer does not choose to purchase the Liability Reduction from the supplier, a security deposit of NZD 5,000 is taken. This security deposit is deducted from the customer’s credit card when they pick up the vehicle. When the vehicle is returned to the supplier undamaged, the security deposit is refunded. Like other currencies, the NZ Dollar does fluctuate, sometimes by up to 3 or 4 cents in a period of only 3-5 weeks. Fluctuating exchange rates, the difference between buy and sell rates charged by banks as well as bank fees, may result in the amount refunded being different. The supplier is not liable for currency variations or bank transaction fees which may be payable, depending on the credit card provider.
Liability Reduction to NZD 0 NIL (Gold Cover)
The liability can be waived for NZD 38 per day. The cost is limited to a maximum of 50 days or NZD 1,900.
A NZD 0 (NIL) liability applies for any vehicle damage, demurrage, cost replacing or repairing windscreens, tyres, overhead and under-body as well as single accident damage. A security deposit of NZD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) at the time of vehicle pick up. The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in a clean and tidy condition, with a full tank of Diesel, the toilet cassette clean and emptied and no equipment lost or damaged.
All Inclusive Package (Platinum Cover)
The All Inclusive Package includes:
- Liability reduction to NZD 0 (Gold Cover)
- One way rental fee
- Deluxe Camping equipment – table, chairs and sun umbrella
- Multilingual GPS navigation system
- Toll road charges
- Child & booster seat(s) on request
- Snow chains on request
A security deposit of NZD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) at the time of vehicle pick up. The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in a clean and tidy condition, with a full tank of diesel, the toilet cassette clean and emptied and no equipment lost or damaged.
Additional Equipment for Hire
To be booked at time of reservation and payable at pick up:
- Deluxe camping table NZD 35 per rental
- Deluxe camping chair NZD 30 per rental
- Beach umbrella NZD 20 per rental
- Baby/child or booster seat NZD 50 per rental*
- Snow chains NZD 75 per rental
- GPS navigation system NZD 5 per day (max NZD 100)
*Note: Child or booster seat cannot be fitted in the 2ST
Booking Amendments
- If rental dates are amended within 17 days of vehicle pick up, no refund will be made if the rental is shortened.
- If the pick up or drop off rental location is amended within 17 days of vehicle pick up, a relocation fee of NZD 750 may apply.
- Changes to the drop off rental location after the rental has commenced must be approved by the supplier’s reservations. If approved a minimum charge of NZ$ 750 applies.
- Rental extension, whilst on hire, must be approved by the supplier’s reservations. The extra cost must be paid on confirmation of the rental extension.
Change of Vehicle
If, for reasons beyond the supplier's control, the reserved vehicle is not available, the supplier reserves the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
Vehicle Category Downgrade / Upgrade
Vehicles cannot be requested by model, mileage or age, only by vehicle category*. Should the hirer decide to take a lesser category vehicle than booked within 17 days of pick up or during the rental, no refund will be paid. In the case of an upgrade the rate difference is payable. (*Some features vary between models)
Licence and Minimum Age
A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years – no maximum age.
Additional drivers must meet all the supplier’s rental requirements and be at the depot at the time of vehicle pick up and sign the rental agreement.
Road Restrictions
Vehicles can only be driven on sealed/bitumen or well-maintained roads. No vehicle is to be driven on the following roads: Skippers Canyon Road, Ball Hutt Road, 90 Mile Beach and all unsealed ski access roads.
Smoking and Animal Restrictions
Smoking in the vehicles is strictly prohibited, and offenders will be charged a cleaning fee of NZD 500. Animals are also not permitted in any vehicle and the same fee will apply.
Limit of Liability
If, for reasons beyond the supplier's control, no vehicle is available to the hirer, the supplier’s liability is limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the hirer), the supplier’s liability will be limited to the hire charge for the remainder of the hire period.
Repairs
Repairs of up to NZ$ 100 may be affected without authorisation and will be reimbursed. Amounts above NZ$ 100 require approval from the supplier’s Customer Service.
Traffic Infringements
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of NZD 25 for each infringement or penalty notice that has been redirected by the supplier to the hirer.
Responsibilities of the Hirer
The hirer is fully liable for:
1. Damage to the vehicle or third party property if the terms of the rental agreement are breached
2. Damage caused by careless, wilful or reckless driving including speeding
3. Damage caused by driving under the influence of alcohol or drugs
4. Damage caused by driving on restricted roads
5. Damage to or loss of any personal belongings
6. Damage caused by part or total fresh or salt water submersion or driving on a beach
7. Damage caused by carrying more than maximum number of passengers as dictated by vehicle type
8. Damage caused by drivers not identified on the rental agreement and/or drivers whose licence has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence
9. Damage/cost caused by the use of incorrect fuel or water or contaminated fuel
10. Cost to retrieve or recover a vehicle that has become bogged submerged or abandoned, including any damage caused at the time of recovery
11. Cost to replace vehicle keys that have been lost or damaged or retrieval of keys that are locked in the vehicle.
12. Repairs made to the vehicle without the supplier’s permission.
In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles.
Vehicle Return
All vehicles must be returned to the agreed location, on the agreed date in a tidy and clean condition. The toilet cassette must be clean and emptied, and no equipment lost or damaged. A fee of NZD 250 will be charged if the toilet cassette is not emptied and clean or if the vehicle is not returned in a reasonable clean and tidy condition.
Vehicles must be returned with a full fuel tank. Refuelling at supplier's depot will be charged at NZD 3 per litre of fuel plus a handling fee of NZD 25.
First Aid Kit
A First Aid Kit is supplied in each vehicle. If the seal is broken or the kit is not returned, a fee of NZ$ 25 is charged at the time of vehicle drop off.
General
Rates, terms & conditions are subject to change without notice. Whilst including the same facilities, some vehicles may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice. Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of New Zealand. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Enviro Campers New Zealand Insurance
Standard Liability
All the supplier's vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZD 5,000 of the cost of damage to the rented vehicle including windscreen, tyre damage, overhead, under-body, towing and recovery costs. A security deposit of NZD 5,000 is taken on pick up to cover the liability in the event of any damage to the vehicle. The security deposit can be paid by cash, traveller's cheques or credit card (see section “Important: Security Deposit Payments by Credit Card”). The hirer will also be fully liable for demurrage i.e. the daily rental rate for the period the vehicle is off fleet for accident repairs - maximum 7 days. The security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date in a clean and tidy condition with no damage incurred to the supplier's vehicle, with a full tank of fuel, the toilet cassette clean and emptied and no equipment lost or damaged.
Important: Security Deposit Payments by Credit Card
If the hirer does not choose to purchase the Liability Reduction from the supplier a security deposit of NZD 5,000 is taken. This security deposit is deducted from the customer’s credit card when they pick up the supplier's vehicle. When the vehicle is returned to the supplier undamaged, the security deposit is refunded. Like other currencies, the NZ Dollar does fluctuate, sometimes by up to 3 or 4 cents in a period of only 3-5 weeks. Fluctuating exchange rates, the difference between buy and sell rates charged by banks as well as bank fees, may result in the amount refunded being different. the supplier is not liable for currency variations or bank transaction fees which may be payable, depending on the credit card provider.
Liability Reduction to NZD 0 NIL (Gold Cover)
The liability can be waived for NZD 38 per day. The cost is limited to a maximum of 50 days or NZD 1,900.
A NZD 0 (NIL) liability applies for any vehicle damage, demurrage, cost replacing or repairing windscreens, tyres, overhead and under-body as well as single accident damage. A security deposit of NZD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) at the time of vehicle pick up. The security deposit is fully refundable on return of the supplier's vehicle to the agreed location, on the agreed date in a clean and tidy condition, with a full tank of Diesel, the toilet cassette clean and emptied and no equipment lost or damaged.
All Inclusive Package (Platinum Cover)
The All Inclusive Package includes:
- Liability reduction to NZD 0 (Gold Cover)
- One way rental fee
- Deluxe Camping equipment – table, chairs and sun umbrella
- Multilingual GPS navigation system
- Toll road charges
- Child & booster seat(s) on request
- Snow chains on request
A security deposit of NZD 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) at the time of vehicle pick up. The security deposit is fully refundable on return of the supplier's vehicle to the agreed location, on the agreed date in a clean and tidy condition, with a full tank of diesel, the toilet cassette clean and emptied and no equipment lost or damaged.
Responsibilities of the Hirer
The hirer is fully liable for:
1. Damage to the vehicle or third party property if the terms of the rental agreement are breached
2. Damage caused by careless, wilful or reckless driving including speeding
3. Damage caused by driving under the influence of alcohol or drugs
4. Damage caused by driving on restricted roads
5. Damage to or loss of any personal belongings
6. Damage caused by part or total fresh or salt water submersion or driving on a beach
7. Damage caused by carrying more than maximum number of passengers as dictated by vehicle type
8. Damage caused by drivers not identified on the rental agreement and/or drivers whose licence has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence
9. Damage/cost caused by the use of incorrect fuel or water or contaminated fuel
10. Cost to retrieve or recover a vehicle that has become bogged submerged or abandoned, including any damage caused at the time of recovery
11. Cost to replace vehicle keys that have been lost or damaged or retrieval of keys that are locked in the vehicle.
12. Repairs made to the vehicle without the supplier’s permission.
In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles. |
