A Maui Motorhome is an exciting and convenient way to discover New Zealand. Choose from Maui's large fleet of 2 - 6 berth Motorhomes to tour at your own pace and on your own itinerary. With their unbeatable service including free unlimited kilometres, 24-hour on-road assistance, and complimentary travel wallet filled with a road map, discounts and Campground Guides, you'll be free to relax and unwind.
Maui even offers complimentary transfers between the airport and our branches in Auckland and Christchurch on the day you pick-up your vehicle and again when you return it. In Queenstown, we are located inside the airport terminal itself.
Maui Motorhomes NZ Rental Terms IMPORTANT INFORMATION ABOUT YOUR RENTALS
On arrival you will be required to sign a rental agreement with the operators of Maui Motorhomes NZ. Here is a summary of their terms and conditions.
DEFINITIONS
The following definitions apply for the Terms and Conditions of Maui Motorhomes NZ:
* The Supplier means the operator of Maui Motorhomes NZ.
* The Client is also referred to as the hirer (s) or renter (s).
PAYMENT TERMS
* The initial deposit paid is non-refundable. Payment will be deducted from your nominated credit card at the time of confirmation (Visa or Mastercard only).
* The balance payable is due to the supplier upon collection of your vehicle.
* A bond amount of NZ$7,500 is also due upon arrival (Liability and Bond Reduction Option is available be selected at extra cost). This amount is deducted from your credit card is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. Please read the Terms and Conditions for full details.
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to NZD.
CANCELLATION FEE
The initial deposit paid is non-refundable. In addition, the following charges also apply:
If cancelled up to 25 days prior to pick-up No Further Fee
If cancelled from 24 to 10 days prior to pick-up 20% of Total Rental
If cancelled 9 to 4 days prior to pick-up 50% of Total Rental
If cancelled 3 days prior to pick up or No-Show 100% of Total Rental
If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire
TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions and 4.5% to American Express. Credit card administration fees also apply to debited vehicle security deposits and only the hirer’s credit card is acceptable to use for the purpose of the vehicle security deposit.
INCLUDED IN RATES
- Unlimited kilometres
- Vehicle liability (liability applies, see information under the heading “for your protection – vehicle liability”)
- 15% GST*
- Extra driver fees
- Tourism Radio
- Airport transfers upon vehicle collection and return (except Wellington)
- Kitchen equipment*
- Linen and bedding including a Linen Exchange Service*
- General equipment*
- Valet Service* for hires of 21 days or more
- Supermarket Discount Card
- Customer care 24 hour, 7 days per week road-service helpline (toll free)
- Travel wallet including map of New Zealand with driving tips and travel information
- New Zealand leading attractions map including discounts to iconic tourist attractions
∗
Goods and Services Tax (GST) - GST is a New Zealand Government imposed tax. GST is included in all maui rates and is currently 15%. maui reserves the right to amend GST upon Government intervention.
∗ Apartment Style Kitchen equipment - includes quality plates, bowls and cups. Wine and drinking glasses. Superior cutlery and cooking utensils. Bottle/can opener, mixing bowls, colander, saucepans, frying pans, chopping board, gas kettle, electric jug, coffee plunger, toaster and tea towel.
∗ Freshly laundered linen and bedding - includes pillow, pillowcase, sheet and towel per person plus one duvet (doona) per bed. maui customers may also exchange their linen and bedding during their rental at any maui branch.
∗ General equipment - includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, clothes hangers and a floor safe. General equipment also includes starter items that are designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, biodegradable bin liner, toilet roll and biodegradable toilet chemicals.
∗ Valet Service – customers on hires of 21 days or more in length (does not include multiple hires) may visit an maui location while on hire to have their vehicle detailed and oil and water checked. Please call ahead by a minimum of 48 hours for this service. Where available a car will be supplied to the customer for use while the motorhome is being detailed.
MAUI PREMIUM PACKAGE
The maui Premium Package is NZ$65 per day (maximum NZ$3,250 per rental) and is payable in addition to the daily rental rate.
Inclusions are:
- Liability Reduction Option 2*
- One-way fees if applicable
- Road User Charge Recovery Fee (RUCRF)
- Pre-Purchase Gas* (PGO)
- Picnic table and chairs (chairs per person travelling)
- Baby or booster seats if required*
- Snow Chains if required
- Portable Heater if required
- GPS
- Express Key Return
∗ Liability Reduction Option 2 - This option reduces the liability from NZ$7,500 to NIL.
∗ Pre-Purchase Gas (PGO) - allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the maui Premium Package has not been selected.
∗ Baby/booster seat – Note that not all maui vehicles can accommodate child restraint equipment. Childseats depending on the child’s age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 3 and 8 years of age. All
child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats.
∗ Express Key Return – maui customers with the maui Premium Package may simply return their keys to the counter when returning a vehicle without any need to do vehicle checks. This service only applies where no vehicle damage has occurred whilst on hire.
ROAD USER CHARGE RECOVERY FEE (RUCRF)
The Road User Charge Recovery fee is included in the maui Premium Package. If the maui Premium Package has not been selected the Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.
The vehicle rates per 100km are as follows:
Ultima: NZ$4.96
Platinum Beach: NZ$4.84
Platinum River: NZ$5.13
maui reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges.
FOR YOUR PROTECTION – VEHICLE LIABILITY#
New Zealand legislation provides limited coverage for personal injury. maui strongly recommends that all people travelling in New Zealand take out personal travel insurance.
# In the USA a liability is referred to as the “deductible”.
All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The liability applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
This NZ$7,500 liability can be reduced, in most circumstances, by the purchase of Liability Reduction Option 1 or Liability Reduction Option 2 (note Liability Reduction Option 2 is included in the maui Premium Package).
Liability Reduction Option 1
Cost per day Liability reduced to
NZ$29 (max charge NZ$1,450) NZ$2,500
When Liability Reduction Option 1 has been purchased the hirer is responsible for the first NZ$2,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The liability applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
Liability Reduction Option 2
Cost per day Liability reduced to
NZ$45 (max charge NZ$2,250) Nil
With Liability Reduction Option 2, the hirer will not have to pay any liability at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’.
Note: Liability Reduction Option 2 is included in the maui Premium Package
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
Tyre and Windscreen Damage Cover
Where a nil liability is present unlimited windscreen and tyres will be covered for accidental damage.
Additional Protection Coverage
Vehicle Cost
All NZ$89 per rental
Where the hirer purchases Additional Protection Coverage the cost of damage resulting from a single vehicle roll over will be covered.
Additional Protection Coverage can only be purchased in conjunction with Liability Reduction Option 2 or the maui Premium Package.
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE MAUI PREMIUM PACKAGE WITH ADDITIONAL PROTECTION COVERAGE FOR TRAVEL WITH PEACE OF MIND.
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
EXCLUSIONS:
All liability cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle - except where Liability Reduction Option 2 or the maui Premium Package has been purchased (does not cover single vehicle roll over).
2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
3. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through flooded areas
d) beach driving
4. Personal belongings. maui recommends the hirer does not leave valuables in the vehicle and that they have travel insurance to cover for the loss/damage of personal belongings.
5. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
6. A single vehicle roll over occurs except where Additional Protection Coverage has been purchased.
7. Damage caused to the vehicle by snow chains.
8. Any damage caused while driving under the influence of alcohol or drugs.
9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed maui does not accept any liability.
13. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a vehicle security deposit is required. The amount is determined by the Liability Reduction Option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of pre-paid travel card is not acceptable as a means to provide a vehicle security deposit.
Debited vehicle security deposits are subject to a 2% credit card administration fee in addition to the vehicle security deposit amount when the credit card used is either a Visa or MasterCard and 4.5%, when the credit card used is an American Express.
If you do not take a Liability Reduction Option, the vehicle security deposit is NZ$7,500 payable by credit card.
The NZ$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance.
If Liability Reduction Option 1 has been taken the vehicle security deposit is NZ$2,500.
The NZ$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance.
If Liability Reduction Option 2 is nominated or the package booked is the maui Premium Package the vehicle security deposit is NZ$220.
The NZ$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of NZ$220 that maui can then debit if required.
The vehicle security deposit is fully refundable, including the credit card surcharge if the card used to provide the vehicle security deposit is a Visa or MasterCard, provided the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the maui Premium Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
maui reserves the right to retain a NZ$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. maui does not accept any liability for variances up or down.
PERSONAL AND COMPANY CHEQUES
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up.These must be received by maui 14 working days prior to commencement of the hire/s.
CALCULATION ERRORS
maui will not honour calculation errors. Should a calculation error occur maui will charge for the shortfall.
LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
AGE RESTRICTIONS
Drivers must be 21 years of age or over.
ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation or upon vehicle collection and paid by the customer on the day of vehicle collection:
- Picnic Table NZ$25 per rental
- Picnic Chair NZ$18 per rental
- Baby / Booster seat* NZ$36 per rental
- Portable Heater NZ$16 per rental
- Souvenir Road Atlas From NZ$25 for purchase
- Snow Chains NZ$36 per rental
- Awnings (if not already affixed) NZ$5 per day with a maximum charge of NZ$80 per hire
- First Aid Kit NZ$31 for purchase (In vehicle. If seal is broken customer is charged)
- Pre-Purchase Gas Option - PGO NZ$38 per refill
(Gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option)
- Pre-Purchase Fuel Option – PPF Details on request
- GPS NZ$10 per day (maximum charge of NZ$100 per hire)
- Portable Hand-Held Shower NZ$16 per rental
- Electrical Adaptor NZ$14 for purchase
- Extra Duvet Hire NZ$16 per item, per rental
Charges for additional products and services will be charged per hire.
Outdoor chairs/table, baby or booster seats (if required), the pre-purchase gas option, GPS, portable heater (if required), and snow chains (if required) are included in the maui Premium Package.
RENTAL DURATION
Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
When a rental moves from one rate season into the next, the calculation is based on both rates.
Minimum rental period is 5 days.
Minimum rental period is 10 days for hires with a collection date between 23 December and 10 January.
Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March.
Minimum rental period is subject to change during peak periods.
These rates and terms may not apply to rentals exceeding 100 days, which include multihires. Requests for quotes/bookings of more than 100 days should be first directed to Reservations.
Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of maui’s branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.
ROAD RESTRICTIONS
Motorhomes can only be driven on sealed/bitumen or well-maintained roads.
No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuaotunu and Matarangi and North of Colville Township (Coromandel Peninsula).
maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments.
Subject to the change being approved, an additional charge of up to NZ$700 may apply.
BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.
MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer term hire discounts off the vehicle rate. Consecutive motorhome hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both maui and Britz can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.
Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.
Longer-term discounts must be requested at the time of booking.
For motorhomes that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Liability Reduction Option or the maui Premium Package if applicable.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Liability Reduction Option or the maui Premium Package will apply. In the instance where a maui hire is being combined with a Britz hire and the packages have either the maui Premium Package or the Bonus Pack these components cannot be combined to have a maximum charge applied
however the vehicle rate can have a longer-term discount applied if applicable.
If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.
Vehicle security deposits can be transferred between most multiple rentals. This service is available when the booked products are motorhomes and the vehicle security deposit amount is the same.
ONE-WAY RENTALS
One-way rentals are available between all branch locations.
A one-way rental fee of NZ$300 is charged for rentals between the North and South Islands and vice versa, where pick-up is between 01 October and 31 March.
The one-way fee if applicable is charged per hire.
The one-way fee is included in the maui Premium Package.
WELLINGTON AND QUEENSTOWN FEES
Vehicle collections and returns in Wellington and Queenstown incur a NZ$210 location fee (same city collection and return, one fee applies). This is in addition to the one-way fee if applicable.
TRANSFERS
maui provides free airport to branch and branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Queenstown branch is located at the airport. The Wellington agency is located 40 minutes from the airport and clients must arrange their own transportation to and from the branch at their own expense.
INFRINGEMENTS and ADMINISTRATION FEES
maui reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, maui reserve the right to charge for associated administration costs for processing the fines (irrespective of liability) and/or all claims in the event of the customer not having a NIL liability. In addition to the costs associated per fine and/or claim, an administration fee of NZ$60 will be applicable.
CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to maui as soon as possible, and within 24 hours in order to give maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. maui does not accept liability for any claims submitted after this period. Please contact us on free phone.
REPAIRS
Repairs up to NZ$200 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$200, maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.
VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.
IMPORTANT
maui reserves the right to refuse any rental at its discretion.
ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.
Branches for vehicle collection and return:
Auckland, Christchurch, Queenstown, Wellington.
Daily from 0800 to 1630 hours. Open all public holidays except Christmas Day the 25th of December, when all maui branches are closed.
DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by maui or modifications and/or upgrades to the vehicle design made by the manufacturer.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Maui Motorhomes NZ Rental Terms for travel between 01-Apr-2012 and 31-Mar-2013 IMPORTANT INFORMATION ABOUT YOUR RENTALS
On arrival you will be required to sign a rental agreement with the operators of Maui Motorhomes NZ. Here is a summary of their terms and conditions.
DEFINITIONS
The following definitions apply for the Terms and Conditions of Maui Motorhomes NZ:
* The Supplier means the operator of Maui Motorhomes NZ.
* The Client is also referred to as the hirer (s) or renter (s).
PAYMENT TERMS
* The initial deposit paid is non-refundable. Payment will be deducted from your nominated credit card at the time of confirmation (Visa or Mastercard only).
* The balance payable is due to the supplier upon collection of your vehicle.
* A bond amount of NZ$7,500 is also due upon arrival (Liability and Bond Reduction Option is available be selected at extra cost). This amount is deducted from your credit card is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. Please read the Terms and Conditions for full details.
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to NZD.
CANCELLATION FEE
The initial deposit paid is non-refundable. In addition, the following charges also apply:
If cancelled up to 25 days prior to pick-up No Further Fee
If cancelled from 24 to 10 days prior to pick-up 20% of Total Rental
If cancelled 9 to 4 days prior to pick-up 50% of Total Rental
If cancelled 3 days prior to pick up or No-Show 100% of Total Rental
If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire
TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions and 4.5% to American Express. Credit card administration fees also apply to debited vehicle security deposits and only the hirer’s credit card is acceptable to use for the purpose of the vehicle security deposit.
INCLUDED IN RATES
- Unlimited kilometres
- Vehicle liability (liability applies, see information under the heading “for your protection – vehicle liability”)
- 15% GST*
- Extra driver fees
- Tourism Radio
- Airport transfers upon vehicle collection and return (except Wellington)
- Kitchen equipment*
- Linen and bedding including a Linen Exchange Service*
- General equipment*
- Valet Service* for hires of 21 days or more
- Supermarket Discount Card
- Customer care 24 hour, 7 days per week road-service helpline (toll free)
- Travel wallet including map of New Zealand with driving tips and travel information
- New Zealand leading attractions map including discounts to iconic tourist attractions
∗
Goods and Services Tax (GST) - GST is a New Zealand Government imposed tax. GST is included in all maui rates and is currently 15%. maui reserves the right to amend GST upon Government intervention.
∗ Apartment Style Kitchen equipment - includes quality plates, bowls and cups. Wine and drinking glasses. Superior cutlery and cooking utensils. Bottle/can opener, mixing bowls, colander, saucepans, frying pans, chopping board, gas kettle, electric jug, coffee plunger, toaster and tea towel.
∗ Freshly laundered linen and bedding - includes pillow, pillowcase, sheet and towel per person plus one duvet (doona) per bed. maui customers may also exchange their linen and bedding during their rental at any maui branch.
∗ General equipment - includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, clothes hangers and a floor safe. General equipment also includes starter items that are designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, biodegradable bin liner, toilet roll and biodegradable toilet chemicals.
∗ Valet Service – customers on hires of 21 days or more in length (does not include multiple hires) may visit an maui location while on hire to have their vehicle detailed and oil and water checked. Please call ahead by a minimum of 48 hours for this service. Where available a car will be supplied to the customer for use while the motorhome is being detailed.
MAUI PREMIUM PACKAGE
The maui Premium Package is NZ$65 per day (maximum NZ$3,250 per rental) and is payable in addition to the daily rental rate.
Inclusions are:
- Liability Reduction Option 2*
- One-way fees if applicable
- Road User Charge Recovery Fee (RUCRF)
- Pre-Purchase Gas* (PGO)
- Picnic table and chairs (chairs per person travelling)
- Baby or booster seats if required*
- Snow Chains if required
- Portable Heater if required
- GPS
- Express Key Return
∗ Liability Reduction Option 2 - This option reduces the liability from NZ$7,500 to NIL.
∗ Pre-Purchase Gas (PGO) - allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the maui Premium Package has not been selected.
∗ Baby/booster seat – Note that not all maui vehicles can accommodate child restraint equipment. Childseats depending on the child’s age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 3 and 8 years of age. All
child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats.
∗ Express Key Return – maui customers with the maui Premium Package may simply return their keys to the counter when returning a vehicle without any need to do vehicle checks. This service only applies where no vehicle damage has occurred whilst on hire.
ROAD USER CHARGE RECOVERY FEE (RUCRF)
The Road User Charge Recovery fee is included in the maui Premium Package. If the maui Premium Package has not been selected the Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.
The vehicle rates per 100km are as follows:
Ultima: NZ$4.96
Platinum Beach: NZ$4.84
Platinum River: NZ$5.13
maui reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges.
FOR YOUR PROTECTION – VEHICLE LIABILITY#
New Zealand legislation provides limited coverage for personal injury. maui strongly recommends that all people travelling in New Zealand take out personal travel insurance.
# In the USA a liability is referred to as the “deductible”.
All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The liability applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
This NZ$7,500 liability can be reduced, in most circumstances, by the purchase of Liability Reduction Option 1 or Liability Reduction Option 2 (note Liability Reduction Option 2 is included in the maui Premium Package).
Liability Reduction Option 1
Cost per day Liability reduced to
NZ$29 (max charge NZ$1,450) NZ$2,500
When Liability Reduction Option 1 has been purchased the hirer is responsible for the first NZ$2,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The liability applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
Liability Reduction Option 2
Cost per day Liability reduced to
NZ$45 (max charge NZ$2,250) Nil
With Liability Reduction Option 2, the hirer will not have to pay any liability at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’.
Note: Liability Reduction Option 2 is included in the maui Premium Package
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
Tyre and Windscreen Damage Cover
Where a nil liability is present unlimited windscreen and tyres will be covered for accidental damage.
Additional Protection Coverage
Vehicle Cost
All NZ$89 per rental
Where the hirer purchases Additional Protection Coverage the cost of damage resulting from a single vehicle roll over will be covered.
Additional Protection Coverage can only be purchased in conjunction with Liability Reduction Option 2 or the maui Premium Package.
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE MAUI PREMIUM PACKAGE WITH ADDITIONAL PROTECTION COVERAGE FOR TRAVEL WITH PEACE OF MIND.
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
EXCLUSIONS:
All liability cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle - except where Liability Reduction Option 2 or the maui Premium Package has been purchased (does not cover single vehicle roll over).
2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
3. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through flooded areas
d) beach driving
4. Personal belongings. maui recommends the hirer does not leave valuables in the vehicle and that they have travel insurance to cover for the loss/damage of personal belongings.
5. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
6. A single vehicle roll over occurs except where Additional Protection Coverage has been purchased.
7. Damage caused to the vehicle by snow chains.
8. Any damage caused while driving under the influence of alcohol or drugs.
9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed maui does not accept any liability.
13. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a vehicle security deposit is required. The amount is determined by the Liability Reduction Option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of pre-paid travel card is not acceptable as a means to provide a vehicle security deposit.
Debited vehicle security deposits are subject to a 2% credit card administration fee in addition to the vehicle security deposit amount when the credit card used is either a Visa or MasterCard and 4.5%, when the credit card used is an American Express.
If you do not take a Liability Reduction Option, the vehicle security deposit is NZ$7,500 payable by credit card.
The NZ$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance.
If Liability Reduction Option 1 has been taken the vehicle security deposit is NZ$2,500.
The NZ$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance.
If Liability Reduction Option 2 is nominated or the package booked is the maui Premium Package the vehicle security deposit is NZ$220.
The NZ$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of NZ$220 that maui can then debit if required.
The vehicle security deposit is fully refundable, including the credit card surcharge if the card used to provide the vehicle security deposit is a Visa or MasterCard, provided the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the maui Premium Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
maui reserves the right to retain a NZ$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. maui does not accept any liability for variances up or down.
PERSONAL AND COMPANY CHEQUES
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up.These must be received by maui 14 working days prior to commencement of the hire/s.
CALCULATION ERRORS
maui will not honour calculation errors. Should a calculation error occur maui will charge for the shortfall.
LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
AGE RESTRICTIONS
Drivers must be 21 years of age or over.
ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation or upon vehicle collection and paid by the customer on the day of vehicle collection:
- Picnic Table NZ$25 per rental
- Picnic Chair NZ$18 per rental
- Baby / Booster seat* NZ$36 per rental
- Portable Heater NZ$16 per rental
- Souvenir Road Atlas From NZ$25 for purchase
- Snow Chains NZ$36 per rental
- Awnings (if not already affixed) NZ$5 per day with a maximum charge of NZ$80 per hire
- First Aid Kit NZ$31 for purchase (In vehicle. If seal is broken customer is charged)
- Pre-Purchase Gas Option - PGO NZ$38 per refill
(Gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option)
- Pre-Purchase Fuel Option – PPF Details on request
- GPS NZ$10 per day (maximum charge of NZ$100 per hire)
- Portable Hand-Held Shower NZ$16 per rental
- Electrical Adaptor NZ$14 for purchase
- Extra Duvet Hire NZ$16 per item, per rental
Charges for additional products and services will be charged per hire.
Outdoor chairs/table, baby or booster seats (if required), the pre-purchase gas option, GPS, portable heater (if required), and snow chains (if required) are included in the maui Premium Package.
RENTAL DURATION
Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
When a rental moves from one rate season into the next, the calculation is based on both rates.
Minimum rental period is 5 days.
Minimum rental period is 10 days for hires with a collection date between 23 December and 10 January.
Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March.
Minimum rental period is subject to change during peak periods.
These rates and terms may not apply to rentals exceeding 100 days, which include multihires. Requests for quotes/bookings of more than 100 days should be first directed to Reservations.
Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of maui’s branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.
ROAD RESTRICTIONS
Motorhomes can only be driven on sealed/bitumen or well-maintained roads.
No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuaotunu and Matarangi and North of Colville Township (Coromandel Peninsula).
maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments.
Subject to the change being approved, an additional charge of up to NZ$700 may apply.
BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.
MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer term hire discounts off the vehicle rate. Consecutive motorhome hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both maui and Britz can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.
Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.
Longer-term discounts must be requested at the time of booking.
For motorhomes that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Liability Reduction Option or the maui Premium Package if applicable.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Liability Reduction Option or the maui Premium Package will apply. In the instance where a maui hire is being combined with a Britz hire and the packages have either the maui Premium Package or the Bonus Pack these components cannot be combined to have a maximum charge applied
however the vehicle rate can have a longer-term discount applied if applicable.
If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.
Vehicle security deposits can be transferred between most multiple rentals. This service is available when the booked products are motorhomes and the vehicle security deposit amount is the same.
ONE-WAY RENTALS
One-way rentals are available between all branch locations.
A one-way rental fee of NZ$300 is charged for rentals between the North and South Islands and vice versa, where pick-up is between 01 October and 31 March.
The one-way fee if applicable is charged per hire.
The one-way fee is included in the maui Premium Package.
WELLINGTON AND QUEENSTOWN FEES
Vehicle collections and returns in Wellington and Queenstown incur a NZ$210 location fee (same city collection and return, one fee applies). This is in addition to the one-way fee if applicable.
TRANSFERS
maui provides free airport to branch and branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branches. Queenstown branch is located at the airport. The Wellington agency is located 40 minutes from the airport and clients must arrange their own transportation to and from the branch at their own expense.
INFRINGEMENTS and ADMINISTRATION FEES
maui reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, maui reserve the right to charge for associated administration costs for processing the fines (irrespective of liability) and/or all claims in the event of the customer not having a NIL liability. In addition to the costs associated per fine and/or claim, an administration fee of NZ$60 will be applicable.
CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to maui as soon as possible, and within 24 hours in order to give maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. maui does not accept liability for any claims submitted after this period. Please contact us on free phone.
REPAIRS
Repairs up to NZ$200 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$200, maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.
VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.
IMPORTANT
maui reserves the right to refuse any rental at its discretion.
ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.
Branches for vehicle collection and return:
Auckland, Christchurch, Queenstown, Wellington.
Daily from 0800 to 1630 hours. Open all public holidays except Christmas Day the 25th of December, when all maui branches are closed.
DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by maui or modifications and/or upgrades to the vehicle design made by the manufacturer.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Maui Motorhomes NZ Insurance FOR YOUR PROTECTION – VEHICLE LIABILITY#
New Zealand legislation provides limited coverage for personal injury. maui strongly recommends that all people travelling in New Zealand take out personal travel insurance.
# In the USA a liability is referred to as the “deductible”.
All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The liability applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
This NZ$7,500 liability can be reduced, in most circumstances, by the purchase of Liability Reduction Option 1 or Liability Reduction Option 2 (note Liability Reduction Option 2 is included in the maui Premium Package).
Liability Reduction Option 1
Cost per day Liability reduced to
NZ$29 (max charge NZ$1,450) NZ$2,500
When Liability Reduction Option 1 has been purchased the hirer is responsible for the first NZ$2,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.
The liability applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
Liability Reduction Option 2
Cost per day Liability reduced to
NZ$45 (max charge NZ$2,250) Nil
With Liability Reduction Option 2, the hirer will not have to pay any liability at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’.
Note: Liability Reduction Option 2 is included in the maui Premium Package
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
Tyre and Windscreen Damage Cover
Where a nil liability is present unlimited windscreen and tyres will be covered for accidental damage.
Additional Protection Coverage
Vehicle Cost
All NZ$89 per rental
Where the hirer purchases Additional Protection Coverage the cost of damage resulting from a single vehicle roll over will be covered.
Additional Protection Coverage can only be purchased in conjunction with Liability Reduction Option 2 or the maui Premium Package.
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE MAUI PREMIUM PACKAGE WITH ADDITIONAL PROTECTION COVERAGE FOR TRAVEL WITH PEACE OF MIND.
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
EXCLUSIONS:
All liability cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle - except where Liability Reduction Option 2 or the maui Premium Package has been purchased (does not cover single vehicle roll over).
2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
3. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through flooded areas
d) beach driving
4. Personal belongings. maui recommends the hirer does not leave valuables in the vehicle and that they have travel insurance to cover for the loss/damage of personal belongings.
5. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
6. A single vehicle roll over occurs except where Additional Protection Coverage has been purchased.
7. Damage caused to the vehicle by snow chains.
8. Any damage caused while driving under the influence of alcohol or drugs.
9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed maui does not accept any liability.
13. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence. |
