Real Value Motohomes are operated by a family-owned company that has been in business since 1985, and has grown to become one of the largest and leading recreational vehicle operators in New Zealand and Australia. Staff offer friendly and efficient service to every client, and have helped tens of thousands of people enjoy the wonders of travel in Australia and New Zealand. The fleet is very modern with constant fleet servicing and updates.
Real Value Campers NZ (international) Rental Terms
Important information about your rental
On arrival you will be required to sign a rental agreement with the operators of Real Value Campers. Here is a summary of the terms and conditions:
Definitions
The following definitions apply for the Terms and Conditions for Real Value Campers.
- The Supplier means the operator of Real Value Campers.
- The Client is also referred to as the hirer (s) or renter (s).
Payment Terms
• A non-refundable deposit will be collected upon confirmation
• Balance payable upon arrival
• Bond is payable upon arrival - this amount will be deducted from your nominated credit card and is refundable at the suppliers discretion, upon the return of the vehicle.
*Please note that the Total amount will be collected in full, upon confirmation if you have elected to process your booking in a currency different to NZD.
Credit Cards:
Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.
Form of Payment:
The only acceptable form of payment at branches are by Credit Card, Debit Card or EFTPOS for rental charges or additional products. The supplier only accepts the following Credit Cards - Visa, Mastercard, American Express and Diners Club. No cash payments will be accepted under any circumstances.
Cancellation Fees:
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 28+ days prior to pick up and 7 days or more after the booking date - $250 cancellation fee.
If cancelled 10 to 27 days prior to pick up - 20% of Total Rental (minimum $250)
If cancelled less than 10 days prior to pick up - 50% of Total Rental (minimum $250)
If cancelled 3 days prior or on the day of pick up or no show - 100% of Total Rental
There is no refund for late pick up or early return of vehicle.
Booking Amendments:
If you wish to make any changes to your booking the booking will be calculated by using either the original fex rate or the flex rate that
is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classifed as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change
If an amendment is made to the rental dates within 17 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 17 days of vehicle pick up or if notifcation occurs during the hire.
Travel Insurance:
The supplier strongly recommends that renters ensure they take out the highest level of Travel Insurance.
Rates quoted are in New Zealand dollars.
• Rental days are calculated per calendar day.
• Rates are in New Zealand dollars and include 15% Goods and Services Tax.
• Rates exclude one way fees and all Liability Reduction Options and Extras.
• These rates and terms may not apply to group bookings (any rental that consists of 3 or more vehicles travelling together). Requests for group bookings should first be directed to reservations.
• Rates are subject to change without notice.
The Value Pack includes:
VIP Cover, Unlimited Kilometres, One Way Rental Fee, 15% GST, 3% Vehicle Registration Recovery Fee/Taxes/Admin Fee, Road User Charge Recovery Fee, Complimentary Airport Transfers, Linen and Bedding Kits, Kitchen Kit, Extra Driver Fees, LP Gas Refill Fee, Welcome Pack, Pre-Hire Cleaning Fees, Vehicle Consultation Fee, 24hr Roadside Assistance, Snow Chains (on request), Camp Chairs and Table, Maps and Camp Ground Guides and Baby or Booster Seats (on request).
Rental Charges:
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.
Branch Locations:
The supplier has branches in Auckland and Christchurch.
Branch Hours:
Branches are located in Auckland and Christchurch.Branches are open seven days a week, 8am to 4:30pm. Branches will be closed Christmas Day, New Years Day and Good Friday.
Transfers:
Vehicles must be collected and returned to the branches (not airports). A transfer to the specified branch from the Airport and vice versa is provided free of charge.
Kilometres:
Rates include unlimited kilometres.
Taxes:
Rates include GST of 15%.
Payment at Branches:
For security reasons, the supplier will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card.
Vehicle Registration Recovery Fee:
A charge of 3% of the total cost will be levied to cover vehicle registration, duties, other associated costs and administration fees.
Road User Charge Recovery Fee:
The Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.
The fee per 100km is as follows:
Hitop: Nil
2 Berth ST: NZ$4.96
4 Berth: NZ$4.84
6 Berth: NZ$5.13
The supplier reserves the right to amend the Road User Charge Recovery Fee upon Government intervention.
Exchange Rate / Currency Variations:
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. The supplier does not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
Rental Duration:
The minimum rental period for all vehicles is seven days. Between 15 December 2012 and 10 January 2013, a minimum rental period of 14 days applies. Minimum rental periods are subject to change during peak periods.
One Way Rentals:
A one way fee rental fee of $250 is charged for rentals between the North and South Islands and vice versa, where pick up is between 1 October 2012 and 31 March 2013.
Driver’s Licence and Minimum Age:
A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a current medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.
General Equipment:
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom).
Kitchen Equipment:
Each vehicle is supplied with complimentary kitchen equipment (such as plates, bowls, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel).
Maps and Campground Guides:
Each vehicle is supplied with a complimentary Road Atlas and campground guides.
Vehicle Consultation:
On pick up of the vehicle staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
Welcome Pack:
Each vehicle is supplied with a complimentary Welcome Pack for the first night. The pack contains matches, mini shampoo and conditioner, dish washing liquid, sponge, soap, salt and pepper, coffee, tea and sugar sachets.
L.P. Gas Refill Service Fee:
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
$25 – Hitop, 2 Berth ST
$35 – 4 Berth Motorhome, 6 Berth Motorhome
The gas bottle can be returned empty at the completion of the rental. The fee applies for each part of a multiple rental.
Additional Products:
• Linen and Bedding Kits - $35 per person per rental. Includes 1 x towel, pillow, pillowcase, sleeping bag, bed sheet.
• Extra Driver Fee - $3 per day, per driver, per rental.
• Camp Chairs - $17 each per rental
• Camp Table - $24 per rental
• GPS - $10 per day up to a maximum of $100 per hire
• Snow Chains - $50 per rental (must be pre-booked)
• Mountain Bike (including helmet) - $6 per day up to maximum $240 (must be pre-booked. Maximum 2 bikes per vehicle, only available in 4/6 Berth)
• Heater/Fan - $15 per rental
• Toilet Chemicals - $2.50 each
• Baby Seats - Baby seats (must be pre-booked) suitable for children 6 months to 3 years of age can be fitted to the Motorhome Range. Cost is $30 per rental. Baby seats cannot be fitted to the Hitop or 2 Berth S/T Camper.
• Booster Seats - Booster seat (must be pre-booked) suitable for a child between 3 and 8 years of age can be supplied for the Motorhome Range. Cost is $30 each per rental. Booster seats cannot be fitted to the Hitop or 2 Berth S/T Camper.
• First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned.
Policy on Child Restraints
The safety of our customers is of the utmost importance to the supplier. Therefore the supplier has developed a best practice approach to Child Restraints. The supplier aims for the best safety (not just recommended levels) for clients’ children.
Clients can rent Child Restraints (must be pre-booked) from the supplier. It is the client’s responsibility to fit them to the vehicle (branch staff are legally unable to fit them or advise on how they should be fitted) and the supplier require that clients follow the instructions below:
Baby Capsules (Not Permitted)
Baby Capsules are not allowed to be fitted to any real value vehicle (including cars).
Baby Capsules are required for infants as follows:
- 0 to 9 kg weight; or
- 0 to 6 months of age (on average); or
- up to 70 cm in length.
Baby Seats
Baby Seats are required for young children as follows:
- 9 to 18 kg weight; or
- 6 months to 4 years of age (on average); or
- above 70cm in length.
Booster Seats
Booster Seats are required for young children as follows:
- 14 to 26 kg weight; or
- 4 to 7 years of age (on average),
- up to 140cm in length
No child restraints are required for children over min. 140 cm, OR over min. 26 kg OR 8 years of age (on average)
All Child Restraints are front facing and are to be fitted in the rear of vehicles.
The above details are the supplier's minimum requirements.
The above details are subject to the manufacturer’s guidelines for each individual device.
While all reasonable care has been taken has been taken in preparing this document, the supplier does not guarantee the accuracy or completeness of the document. Nor does the supplier endorse or accept any responsibility for any views, advice, recommendations or opinions expressed in the document or referred websites. The content should only be used for your general information and use and not by way of specific recommendation or advice as every individual's circumstances are different. You should seek your own independent legal advice before taking any action based in whole or in part on the document or referred websites.
The supplier shall not be liable for any claims, losses, injuries, penalties, damages, costs or expenses arising from the use of this document or referred websites.
|
Capacity |
4 adults |
6 adults |
2 adults and 1 child |
2 adults |
|
Vehicle |
Real Value 4 Berth |
Real Value 6 Berth |
Real Value Hitop* |
Real Value 2 Berth |
|
|
Either / or |
Either / or |
|
|
|
Baby Capsules |
- - |
- - |
not permitted |
not permitted |
|
Baby Seat |
2 1 |
2 1 |
not permitted |
not permitted |
|
Booster Seat |
- 1 |
- 1 |
not permitted |
not permitted |
*Hitop: A child travelling in the Hitop must be a minimum of 8 years old and must use the 3 point seatbelt when travelling. Only 1 child is allowed to travel in the Hitop at one time. The upper bed of the Hitop has a maximum weight capacity of 50kgs and it is not recommended that any person above this weight use this bed.
PLEASE NOTE: All child restraints used in New Zealand must comply with current New Zealand standards. Most overseas child restraints do not comply with these standards and cannot legally be used in New Zealand - this includes but is not limited to restraints from countries such as the UK and USA.
Multiple Rentals:
Consecutive Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.
Travel Restrictions:
Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognised campground access road less than 12 kilometres in length.
No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township (Coromandel Peninsula).
The supplier reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.
Change of Drop Off Destination:
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the supplier. Subject to the change being approved, a minimum additional charge of $700 will apply.
Rental Extension:
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from the supplier's Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost of an extended rental must be paid by credit card over the telephone or at a supplier Branch immediately on confirmation of the rental extension.
Failure to obtain authorisation will result in the renter being charged double the daily rental rate.
Repairs:
Although the supplier runs late model vehicles, it may happen that small repairs are required. Repairs up to $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over $100, the supplier will need to be informed in advance. All vehicles are enrolled in the New Zealand Automobile Association and 24hr emergency roadside assistance is available.
Infringements and Administration Fees:
The supplier reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, the supplier reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of $75 per fine will be applicable.
Change Of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, the supplier reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicle Category:
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade:
Should the renter decide to take a lesser vehicle than booked within 17 days of pick up or during the rental then they will not be entitled to any refund.
Limit of Liability:
In the event of no alternative vehicle being available to the renter the supplier's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
Important:
The supplier reserves the right to refuse any rental at the supplier's discretion.
Animals:
Service dogs are permitted to travel in our vehicles with prior permission from the supplier. No other animals are permitted in our vehicles.
Smoking:
Smoking is not allowed in vehicles.
PROTECTION PACKAGE
Personal Injury:
New Zealand legislation provides limited coverage for personal injury. The supplier strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.
Property Damage:
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $75 will be charged per claim.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to the supplier, not at the completion of the rental Period. The supplier reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.
Hitop and 2 Berth ST:
|
|
Cost Per Day |
Bond |
Liability |
|
Standard Liability |
Included |
$2700 |
$2700 |
|
Liability Reduction Option 1 |
$18** (max charge $630 i.e. 35 day rentals) |
$1200 |
$1200 |
Liability Reduction Option
2(VIP cover) |
$28** (max charge $980 i.e. 35 day rentals) |
$250 |
$0* |
4 and 6 Berth:
|
|
Cost Per Day |
Bond |
Liability |
|
Standard Liability |
Included |
$5000 |
$5000 |
|
Liability Reduction Option 1 |
$22** (max charge $1100 i.e. 50 day rentals) |
$2500 |
$2500 |
Liability Reduction Option
2(VIP cover) |
$37** (max charge $1850 i.e. 50 day rentals) |
$250 |
$0* |
*Excludes windscreen and tyre damage. Includes demurrage cover.
**The minimum amount payable for each reduction option per rental segment will be based on the minimum rental period applicable for your rental.
Bond:
For security purposes, only a credit card can be used to provide a Bond. With the Standard Liability and Liability Reduction Option 1 the bond will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies. With Liability Reduction Option 2 (VIP cover) the Bond is payable to the supplier by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.
Bond Roll Overs are permitted for the supplier multi hires only within the same country when the bond is banked.
Full Responsibility:
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the renter’s wilful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning, overhead or underbody of the Vehicle.
• Damage caused to the Vehicle by the use of snow chains.
Rates/Terms/Conditions
Are subject to change without notice.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Real Value Campers NZ (international) Rental Terms for travel between 01-Apr-2012 and 31-Mar-2013
Important information about your rental
On arrival you will be required to sign a rental agreement with the operators of Real Value Campers. Here is a summary of the terms and conditions:
Definitions
The following definitions apply for the Terms and Conditions for Real Value Campers.
- The Supplier means the operator of Real Value Campers.
- The Client is also referred to as the hirer (s) or renter (s).
Payment Terms
• A non-refundable deposit will be collected upon confirmation
• Balance payable upon arrival
• Bond is payable upon arrival - this amount will be deducted from your nominated credit card and is refundable at the suppliers discretion, upon the return of the vehicle.
*Please note that the Total amount will be collected in full, upon confirmation if you have elected to process your booking in a currency different to NZD.
Credit Cards:
Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.
Form of Payment:
The only acceptable form of payment at branches are by Credit Card, Debit Card or EFTPOS for rental charges or additional products. The supplier only accepts the following Credit Cards - Visa, Mastercard, American Express and Diners Club. No cash payments will be accepted under any circumstances.
Cancellation Fees:
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 28+ days prior to pick up and 7 days or more after the booking date - $250 cancellation fee.
If cancelled 10 to 27 days prior to pick up - 20% of Total Rental (minimum $250)
If cancelled less than 10 days prior to pick up - 50% of Total Rental (minimum $250)
If cancelled 3 days prior or on the day of pick up or no show - 100% of Total Rental
There is no refund for late pick up or early return of vehicle.
Booking Amendments:
If you wish to make any changes to your booking the booking will be calculated by using either the original fex rate or the flex rate that
is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classifed as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change
If an amendment is made to the rental dates within 17 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 17 days of vehicle pick up or if notifcation occurs during the hire.
Travel Insurance:
The supplier strongly recommends that renters ensure they take out the highest level of Travel Insurance.
Rates quoted are in New Zealand dollars.
• Rental days are calculated per calendar day.
• Rates are in New Zealand dollars and include 15% Goods and Services Tax.
• Rates exclude one way fees and all Liability Reduction Options and Extras.
• These rates and terms may not apply to group bookings (any rental that consists of 3 or more vehicles travelling together). Requests for group bookings should first be directed to reservations.
• Rates are subject to change without notice.
The Value Pack includes:
VIP Cover, Unlimited Kilometres, One Way Rental Fee, 15% GST, 3% Vehicle Registration Recovery Fee/Taxes/Admin Fee, Road User Charge Recovery Fee, Complimentary Airport Transfers, Linen and Bedding Kits, Kitchen Kit, Extra Driver Fees, LP Gas Refill Fee, Welcome Pack, Pre-Hire Cleaning Fees, Vehicle Consultation Fee, 24hr Roadside Assistance, Snow Chains (on request), Camp Chairs and Table, Maps and Camp Ground Guides and Baby or Booster Seats (on request).
Rental Charges:
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.
Branch Locations:
The supplier has branches in Auckland and Christchurch.
Branch Hours:
Branches are located in Auckland and Christchurch.Branches are open seven days a week, 8am to 4:30pm. Branches will be closed Christmas Day, New Years Day and Good Friday.
Transfers:
Vehicles must be collected and returned to the branches (not airports). A transfer to the specified branch from the Airport and vice versa is provided free of charge.
Kilometres:
Rates include unlimited kilometres.
Taxes:
Rates include GST of 15%.
Payment at Branches:
For security reasons, the supplier will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card.
Vehicle Registration Recovery Fee:
A charge of 3% of the total cost will be levied to cover vehicle registration, duties, other associated costs and administration fees.
Road User Charge Recovery Fee:
The Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.
The fee per 100km is as follows:
Hitop: Nil
2 Berth ST: NZ$4.96
4 Berth: NZ$4.84
6 Berth: NZ$5.13
The supplier reserves the right to amend the Road User Charge Recovery Fee upon Government intervention.
Exchange Rate / Currency Variations:
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. The supplier does not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
Rental Duration:
The minimum rental period for all vehicles is seven days. Between 15 December 2012 and 10 January 2013, a minimum rental period of 14 days applies. Minimum rental periods are subject to change during peak periods.
One Way Rentals:
A one way fee rental fee of $250 is charged for rentals between the North and South Islands and vice versa, where pick up is between 1 October 2012 and 31 March 2013.
Driver’s Licence and Minimum Age:
A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a current medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.
General Equipment:
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom).
Kitchen Equipment:
Each vehicle is supplied with complimentary kitchen equipment (such as plates, bowls, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel).
Maps and Campground Guides:
Each vehicle is supplied with a complimentary Road Atlas and campground guides.
Vehicle Consultation:
On pick up of the vehicle staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
Welcome Pack:
Each vehicle is supplied with a complimentary Welcome Pack for the first night. The pack contains matches, mini shampoo and conditioner, dish washing liquid, sponge, soap, salt and pepper, coffee, tea and sugar sachets.
L.P. Gas Refill Service Fee:
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
$25 – Hitop, 2 Berth ST
$35 – 4 Berth Motorhome, 6 Berth Motorhome
The gas bottle can be returned empty at the completion of the rental. The fee applies for each part of a multiple rental.
Additional Products:
• Linen and Bedding Kits - $35 per person per rental. Includes 1 x towel, pillow, pillowcase, sleeping bag, bed sheet.
• Extra Driver Fee - $3 per day, per driver, per rental.
• Camp Chairs - $17 each per rental
• Camp Table - $24 per rental
• GPS - $10 per day up to a maximum of $100 per hire
• Snow Chains - $50 per rental (must be pre-booked)
• Mountain Bike (including helmet) - $6 per day up to maximum $240 (must be pre-booked. Maximum 2 bikes per vehicle, only available in 4/6 Berth)
• Heater/Fan - $15 per rental
• Toilet Chemicals - $2.50 each
• Baby Seats - Baby seats (must be pre-booked) suitable for children 6 months to 3 years of age can be fitted to the Motorhome Range. Cost is $30 per rental. Baby seats cannot be fitted to the Hitop or 2 Berth S/T Camper.
• Booster Seats - Booster seat (must be pre-booked) suitable for a child between 3 and 8 years of age can be supplied for the Motorhome Range. Cost is $30 each per rental. Booster seats cannot be fitted to the Hitop or 2 Berth S/T Camper.
• First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned.
Policy on Child Restraints
The safety of our customers is of the utmost importance to the supplier. Therefore the supplier has developed a best practice approach to Child Restraints. The supplier aims for the best safety (not just recommended levels) for clients’ children.
Clients can rent Child Restraints (must be pre-booked) from the supplier. It is the client’s responsibility to fit them to the vehicle (branch staff are legally unable to fit them or advise on how they should be fitted) and the supplier require that clients follow the instructions below:
Baby Capsules (Not Permitted)
Baby Capsules are not allowed to be fitted to any real value vehicle (including cars).
Baby Capsules are required for infants as follows:
- 0 to 9 kg weight; or
- 0 to 6 months of age (on average); or
- up to 70 cm in length.
Baby Seats
Baby Seats are required for young children as follows:
- 9 to 18 kg weight; or
- 6 months to 4 years of age (on average); or
- above 70cm in length.
Booster Seats
Booster Seats are required for young children as follows:
- 14 to 26 kg weight; or
- 4 to 7 years of age (on average),
- up to 140cm in length
No child restraints are required for children over min. 140 cm, OR over min. 26 kg OR 8 years of age (on average)
All Child Restraints are front facing and are to be fitted in the rear of vehicles.
The above details are the supplier's minimum requirements.
The above details are subject to the manufacturer’s guidelines for each individual device.
While all reasonable care has been taken has been taken in preparing this document, the supplier does not guarantee the accuracy or completeness of the document. Nor does the supplier endorse or accept any responsibility for any views, advice, recommendations or opinions expressed in the document or referred websites. The content should only be used for your general information and use and not by way of specific recommendation or advice as every individual's circumstances are different. You should seek your own independent legal advice before taking any action based in whole or in part on the document or referred websites.
The supplier shall not be liable for any claims, losses, injuries, penalties, damages, costs or expenses arising from the use of this document or referred websites.
|
Capacity |
4 adults |
6 adults |
2 adults and 1 child |
2 adults |
|
Vehicle |
Real Value 4 Berth |
Real Value 6 Berth |
Real Value Hitop* |
Real Value 2 Berth |
|
|
Either / or |
Either / or |
|
|
|
Baby Capsules |
- - |
- - |
not permitted |
not permitted |
|
Baby Seat |
2 1 |
2 1 |
not permitted |
not permitted |
|
Booster Seat |
- 1 |
- 1 |
not permitted |
not permitted |
*Hitop: A child travelling in the Hitop must be a minimum of 8 years old and must use the 3 point seatbelt when travelling. Only 1 child is allowed to travel in the Hitop at one time. The upper bed of the Hitop has a maximum weight capacity of 50kgs and it is not recommended that any person above this weight use this bed.
PLEASE NOTE: All child restraints used in New Zealand must comply with current New Zealand standards. Most overseas child restraints do not comply with these standards and cannot legally be used in New Zealand - this includes but is not limited to restraints from countries such as the UK and USA.
Multiple Rentals:
Consecutive Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.
Travel Restrictions:
Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognised campground access road less than 12 kilometres in length.
No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township (Coromandel Peninsula).
The supplier reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.
Change of Drop Off Destination:
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the supplier. Subject to the change being approved, a minimum additional charge of $700 will apply.
Rental Extension:
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from the supplier's Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost of an extended rental must be paid by credit card over the telephone or at a supplier Branch immediately on confirmation of the rental extension.
Failure to obtain authorisation will result in the renter being charged double the daily rental rate.
Repairs:
Although the supplier runs late model vehicles, it may happen that small repairs are required. Repairs up to $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over $100, the supplier will need to be informed in advance. All vehicles are enrolled in the New Zealand Automobile Association and 24hr emergency roadside assistance is available.
Infringements and Administration Fees:
The supplier reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, the supplier reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of $75 per fine will be applicable.
Change Of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, the supplier reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicle Category:
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade:
Should the renter decide to take a lesser vehicle than booked within 17 days of pick up or during the rental then they will not be entitled to any refund.
Limit of Liability:
In the event of no alternative vehicle being available to the renter the supplier's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
Important:
The supplier reserves the right to refuse any rental at the supplier's discretion.
Animals:
Service dogs are permitted to travel in our vehicles with prior permission from the supplier. No other animals are permitted in our vehicles.
Smoking:
Smoking is not allowed in vehicles.
PROTECTION PACKAGE
Personal Injury:
New Zealand legislation provides limited coverage for personal injury. The supplier strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.
Property Damage:
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $75 will be charged per claim.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to the supplier, not at the completion of the rental Period. The supplier reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.
Hitop and 2 Berth ST:
|
|
Cost Per Day |
Bond |
Liability |
|
Standard Liability |
Included |
$2700 |
$2700 |
|
Liability Reduction Option 1 |
$18** (max charge $630 i.e. 35 day rentals) |
$1200 |
$1200 |
Liability Reduction Option
2(VIP cover) |
$28** (max charge $980 i.e. 35 day rentals) |
$250 |
$0* |
4 and 6 Berth:
|
|
Cost Per Day |
Bond |
Liability |
|
Standard Liability |
Included |
$5000 |
$5000 |
|
Liability Reduction Option 1 |
$22** (max charge $1100 i.e. 50 day rentals) |
$2500 |
$2500 |
Liability Reduction Option
2(VIP cover) |
$37** (max charge $1850 i.e. 50 day rentals) |
$250 |
$0* |
*Excludes windscreen and tyre damage. Includes demurrage cover.
**The minimum amount payable for each reduction option per rental segment will be based on the minimum rental period applicable for your rental.
Bond:
For security purposes, only a credit card can be used to provide a Bond. With the Standard Liability and Liability Reduction Option 1 the bond will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies. With Liability Reduction Option 2 (VIP cover) the Bond is payable to the supplier by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.
Bond Roll Overs are permitted for the supplier multi hires only within the same country when the bond is banked.
Full Responsibility:
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the renter’s wilful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning, overhead or underbody of the Vehicle.
• Damage caused to the Vehicle by the use of snow chains.
Rates/Terms/Conditions
Are subject to change without notice.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Real Value Campers NZ (international) Insurance PROTECTION PACKAGE
Personal Injury:
New Zealand legislation provides limited coverage for personal injury. The supplier strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.
Property Damage:
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $75 will be charged per claim.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to the supplier, not at the completion of the rental Period. The supplier reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.
Hitop and 2 Berth ST:
|
|
Cost Per Day |
Bond |
Liability |
|
Standard Liability |
Included |
$2700 |
$2700 |
|
Liability Reduction Option 1 |
$18** (max charge $630 i.e. 35 day rentals) |
$1200 |
$1200 |
Liability Reduction Option
2(VIP cover) |
$28** (max charge $980 i.e. 35 day rentals) |
$250 |
$0* |
4 and 6 Berth:
|
|
Cost Per Day |
Bond |
Liability |
|
Standard Liability |
Included |
$5000 |
$5000 |
|
Liability Reduction Option 1 |
$22** (max charge $1100 i.e. 50 day rentals) |
$2500 |
$2500 |
Liability Reduction Option
2(VIP cover) |
$37** (max charge $1850 i.e. 50 day rentals) |
$250 |
$0* |
*Excludes windscreen and tyre damage. Includes demurrage cover.
**The minimum amount payable for each reduction option per rental segment will be based on the minimum rental period applicable for your rental.
Bond:
For security purposes, only a credit card can be used to provide a Bond. With the Standard Liability and Liability Reduction Option 1 the bond will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies. With Liability Reduction Option 2 (VIP cover) the Bond is payable to the supplier by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.
Full Responsibility:
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the renter’s wilful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning, overhead or underbody of the Vehicle.
• Damage caused to the Vehicle by the use of snow chains. |
